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Support 30 days Only - Solved

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Had I known support was only 30 days, then have to pay per incident, I would never have updated to 2016. I have had a problem with the Secure Zone backup file names since day one, (beginning April) and they have not resolved the issue yet. So only support is Forum, I guess. Just not treating customers right !

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Please see KB document https://kb.acronis.com/content/6031 where the list of support options is documented, plus I am sure that it is buried somewhere in the T's & C's of each of their software products.

I note that you have raised a separate post for the ASZ question / problem.

Ksiemb if you are unable to recover from Secure Zone, that is a recovery issue and should be covered with support...

18623: How to get Technical Support: Tips, Tricks and Useful Information

5.    Recovery issue
- Related to recovery issues with the full version of the product
- Free of charge
- 24x7
- Not limited (Assistance with the recovery issue can be requested any time, even if you’re out of 30 days free support and don’t have PPI)
- Provided with e-mail and chat
Response time:
-  3 business days via e-mail
 - immediate via chat

 You can find the comparison table here

All i know is when I logon to Acronis, everything regarding support is blocked out except Forums !

You need to pick a category to start.  I am able to even chat without logging in - just submitting my email.  Chat is also available for purchasing so it would not make sense to require a login in that case.  You do, however, need to pick a category before anything else can be selected - it's the very first drop-down.