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Troubleshooting with Acronis True image 2016 with Windows 10

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Hello
I unstalled 2 days ago Acronis True image 2016 on my laptop runnig with Windows 10. I was able to use Acronis after installation and save all The PC on a External Hard Disk . I have able also to create bootable DVD .
I also modified parameters to create save of my PC once a month ( next time 1st september )
To day , it is impossible to use Acronis True image .
I have an icon of Acronis Trie Image 2016 on the desk and it is impossible to launch the program .Nothing happen !
The same , in using all programs ( left bottom of the desk ) I cannot see the software , just severals files of Acronis but not the software .
Please could you tell me wen happens and give solutions to sort out of the troubleshooting ?
Regards
Michel

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Michel,

What happens if you open Windows File Manager and try to start True Image directly from its folder?

In Windows Task Manager (right click on the Windows icon or press Windows button + x) how many entries for True Image are showing?

In Windows Services are all the True Image entries running and set to automatic?

Hello Colin
Thank you for your fast answer .
I do that you recommand me and I join here some captures

In Windows Task Manager , there is no program to run directly True image 2016 . There are a lot of softwares but not the main program .Why ? I don't know
In Windows File Manager I can see True image Image 2016 programe ( exe file ) and I can start True Image directly from this folder. I have created an icon in the desk and it works also , but not the preview which has been created during the first installation .
Please find also a capture of Windows Services of the True Image entries and all seems ok ( automatic ) .
Thank you for your help .
Regards
Michel

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