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True Image 2016 : Strange behavior of ASZ , no acces anymore !

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Hello,

I have a strange behavior of ASZ since today. A scheduled backup (2 times a month)

to ASZ failed. No reason was displayed. The ASZ is visible and I can access the old

backups. The attempt to create a new backup onto ASZ fails ay well. I get

0 bytes of  0 bytes available.

The ASZ administrator shows a red dot with a white cross.
One can not change the size or delete the ASZ or parts of it.
I'm using WIN8.1 (64).
What can I do to make it work again, please ?

What can be the cause of the behavior ?

Thanks

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Hello KTY, have you checked the logs for your backups done to the ASZ, do these show any errors related to lack of free space on the drive hosting the ASZ?

What options do you have set in your backup tasks for removing old backup images / automatic cleanup / free space etc?

From the screen images, it looks like your ASZ has run out of free space and ATI has been unable to make space by removing older backups.

The logs can be found in C:\ProgramData\Acronis\TrueImageHome\Logs folder.

Hi Steve,

Thanks for the answer. There is no folder whith log files as you mentied.

But I took a system report. Should the log be in anywhere?

But I can not imagine that space run out . The PC is almost

new and as far as I remember there are  just 3 times a backup,

I selected just to keep 6 backups.

And in case of no space, shouldn't TI  tell 0 Byte of 334,5 GByte available?

What is the meaning of the red dot with white cross ?

How can I delete ASZ space if the ASZ manager does not work ?

Thank you.

KTY

 

It does look like you're out of space.  The screen shot shows 0 bytes free.  If you are using full backups and backing up your C: and D: drive, that's roughly 100GB of data.  Each backup, with normal compression is probably close to 70GB so it would not take too long to fill up 330GB of space on your secure zone.

I have not used secure zone, but I'm assuming it is managed from within Acronis as well. 

Deleting backups and backup versions

 

Hello KTY, I am surprised that you say you cannot find the Logs folder, are you able to see the parent C:\ProgramData folder? If not, then you will need to change the folder options (Control Panel > File Explorer Options or from within Windows Explorer) to Show hidden files, folders, and drives.

An alternative would be to change the Notification options for your task that is trying to backup to the ASZ to Show  notification message on insufficient free disk space plus also use the Additional Notification Settings to Add full log to the notification and then set up to send yourself an email notification.

If all this fails, then there are a couple of approaches that you may wish to consider.

  1. Uninstall ATIH 2016, then run the Acronis Cleanup Tool and then perform a clean re-install of ATIH 2016 again.
  2. Leave ATIH 2016 as is, but assuming that you still cannot use the options given in the Manage Acronis Secure Zone utility to remove the ASZ, then use Computer Management (Disk Management) to remove the volume for the ASZ from within Windows.  Right-click on 'This PC' then choose Manage to open Computer Management, then select Disk Management.  Right-click on the ASZ volume and select to Delete Volume.  You will need to use the Extend Volume option on an adjacent volume to allocate the freed ASZ volume space to that volume as the Manage ASZ utility cannot select unallocated partition space but has to take this from free space within an existing volume.

Hope this helps, Steve

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KTY wrote:
How can I delete ASZ space if the ASZ manager does not work ?

KTY, you can boot from rescue media.  There is an ASZ manager in the utilities section.  It may work, even if the Windows ASC manager doesn't.

Please let us know if this works.

Regards,

FtrPilot

I have fixed the problem.

It really seems ASZ was full. I delete the ASZ volume with Windows drive manager.

I made a backup onto an external drive before, and the size was really huge. It seems

also the ASZ is including the backup again and again, so it was getting quickly very big.

Now ASZ is back and working again for the moment.

Thanks to all for the different hints.

Is there a way to inform the user on screen (big pop up window, etc.) about start

of a hidden backup? User with less experiences with PC could possible kill a running

backup by simply turn PC off.

Regards

KTY