ATI2017 Mounting image
I am trying to mount a new image of my c drive to check a few things and am following the new instructions (since ATI2014) but when I attempt to engage the mounting wizard I get nothing. I proceeded to try repairing but that didn't change anything. Windows 10 has been pretty good for me but this problem might be related...just don't know. Also when I double click on the image I get nothing. Any suggestions? Thanks in advance. C. Brawner


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Thanks Steve. I did everything you advised and am happy to report that I can now double click and open the .tib image but still can't mount the image. Im pretty sure I did everything right as it went off very smoothly but when I right clicked the image and clicked on ATI that dropped down, the mount and verify window opened but after entering the administrator permission password, nothing more happened. Not to become a bother but just wanted to get back to you to see if you had any other thoughts that might work. C. Brawner
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You have to actually be logged in as an admin to use mount features as Windows only let's you have one Windows explorer instance running. The work-a-round is to use a second admin instance of Windows file explorer and launch it with "run as admin" credentials, but there's a a little bit of leg-work to bypass Windows default setup of this - it's not hard, but is necessary. It works - I do this at work so that I can stay logged in with my regular account, but get to certain shares that only my admin account has access to...
http://superuser.com/questions/290940/how-to-launch-windows-explorer-wi…
This works for Windows 7, 8.0, 8.1 and 10
- Start the Registry Editor as an Administrative User.
- Navigate to, take ownership of, and grant yourself (preferably administrators) Full Control permission to the key
HKEY_CLASSES_ROOT\AppID\{CDCBCFCA-3CDC-436f-A4E2-0E02075250C2}
- Rename the value runas to _runas
- Close Regedit.
- Create a shortcut on the Desktop to
C:\Windows\Explorer.exe
- Right-click the shortcut and choose Run as administrator. This will open Explorer in the security context of the Administrator.
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Charles, sorry that I didn't consider that you were not using an Administrator level user for this issue - this is a known issue as reported in post: 127825: Cannot mount password-protected backup as non-admin user for which I and other users submitted support cases to Acronis Support. See the official response in post #12 of the above topic which confirms that administrator access is needed.
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Awesome. Glad the Windows explorer work-a-round is doing the trick!
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