Skip to main content

FTP backup/restore is not working with WD MyCloud DL 2100

Thread needs solution

Hi, 

tried to setup FTP connection using the bootable disc and my WD MyCloud DL 2100 NAS.

Result: I setup a share on NAS for FTP and my specific user, where files are in! But browsing in Acronis shows an empty folder. 

If I try to make a backup in it, Acronis says that I am not able to create backups at this location. 

Any hint?

Regards
Dirk

0 Users found this helpful

You would need to setup the share usiing the MyCloud web interface and Windows so that account and permissions credentials are established.  Once that is done you should be able to connect with the bootable media.

It is possible that the permissions for the credentials are not correct for FTP access rights, and/or for the share rights.

What is the mycloud firmware version?  If current, try turning FTP off and back on using the Mycloud web logon before connecting again.  FTP is working for me with my Mycloud 4TB in both Windows and with Acronis bootable recovery media (LINUX and WINPE) using version 5554.  MY shares all have user accounts and passwords though and I use the same authentication for them with SMB as I do with FTP and they all connect just fine.