FTP backup/restore is not working with WD MyCloud DL 2100
Hi,
tried to setup FTP connection using the bootable disc and my WD MyCloud DL 2100 NAS.
Result: I setup a share on NAS for FTP and my specific user, where files are in! But browsing in Acronis shows an empty folder.
If I try to make a backup in it, Acronis says that I am not able to create backups at this location.
Any hint?
Regards
Dirk


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I did and it does not work. FTP Folder is empty and I cannot store anything in it.
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It is possible that the permissions for the credentials are not correct for FTP access rights, and/or for the share rights.
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See KB documents which may offer some guidance:
58004: Acronis True Image 2016: Troubleshooting Issues Related to NAS Credentials
58000: Acronis True Image 2016: Troubleshooting Issues with NAS Devices
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What is the mycloud firmware version? If current, try turning FTP off and back on using the Mycloud web logon before connecting again. FTP is working for me with my Mycloud 4TB in both Windows and with Acronis bootable recovery media (LINUX and WINPE) using version 5554. MY shares all have user accounts and passwords though and I use the same authentication for them with SMB as I do with FTP and they all connect just fine.
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