Generate System Report from Help
Having installed Acronis True Image 2017 I run Generate system report from Help but nothing is happening. The same function works when run from Tools and Utilities. How to solve this?
Thx in advance.


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Nothing is happening from Help. Report was generated when I run it from tools and utilities. When I press Generate system report from Help simply nothing is displayed and nothing is happening without any warning or error message so it is difficult to find what is going on. I tried this just for curiosity and now I am a bit dissapointed with this bug ...
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Bojan, I have tested this from Help in the main ATIH 2017 GUI on two different systems, one running build 6116 (New Generation / Premium) and the other with build 8029 (Standard) and in both cases this worked fine for me.
On build 8029, I saw a quick pop-up message in the system tray area saying it was running, then I saw a pop-up in the middle of the screen as shown in the attached screen shot that ran through collecting the various information to be included.
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This is Version 2017, Build 8029. I do not get it ...
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I've never seen this issue either - I also have a system with each version of 2017 (NG 6116 and STD 8029) - works fine on both for me. You should open a technical support case to have them verify the behavior on your system.
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Thank you very much guys for your efforts. If I solve this I will post. It is bed time here. Best wishes.
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When I generate the system report from Help, it looks like nothing is happening but it really is. As a result of reading this thread I wondered why I did not have a progress window. I found that it was being displayed behind the ATI window. About a minute after starting the report, a page came up with details and the Save option.
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Glad you got it solved! Yeah, would be nice if there was a reference to all open windows in the taskbar so that it could easily be identifeid if it launches behind another one!
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Bobbo, I'm not the OP (Bojan). We'll have to wait until he wakes up in the morning to find out if his issue is solved.
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I tried Acronis True Image 2017 New Generation and Generate system report works from Help menu.
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I experienced this, too, with ATI 2017 build 8029. Every time (well, both times) I've generated a system report I thought nothing was happening. I don't recall that from earlier releases, but I haven't had to generate very many system reports.
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Patrick, thanks for your input to this topic. It would be nice if System Report was shown in a more obvious way at times, I have certainly clicked on it more than once on occasions when I didn't think anything had happened only to find that it was churning away under the 'covers', often hidden behind another window!
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Luckily, when clicked twice we don't get two reports. I think the processing starts over, though, so if you keep clicking you keep getting delayed. I know that the first time I tried getting a report under ATI 2017 I didn't get the report until I gave up. :-) (The second time I tried only twice.)
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