Skip to main content

Problem: Acronis True Image 2017 don't recognizes M.2 SSD

Thread needs solution

Hi everybody!

I've a big problem with the new Dell Latitude E7470 Notebooks. They come with an M.2 SSD. I want load my newest Win10 N Images on this Notebooks, that we can work with them. I bought for that the newest True Image 2017 Edition, because Acronis said to me this Version supportet the M.2 SSDs. But no, the Acronis True Image 2017 don't recognizes the M.2 SSDs. So i can't use the Option Restore. I tried it with the normal Acronis Stick and with the WinPE Acronis Stick. Both didn't work.

What i usally did:

  1. Boot Acronis from Stick.
  2. Select Recovery / Drivers 
  3. Choose my Dell_E7470.tib File
  4. Select the Target local SSD
  5. Complete the Steps. Finish.

My Problem now is that i can't select the Target. I't shows me just my USB Stick and the USB SSD (where the .tib files are), nowhere the local SSD.

It's necessary that i can boot from the stick.

Has anybody an idea? I think the problem are the drivers... Because i need this notebooks really importaint! Pls HELP! :)

Attachment Size
bios.jpg 2.93 MB
0 Users found this helpful

Marek, welcome to these user forums.

Both the standard, linux based, and Windows PE versions of the Rescue Media do support some types of M.2 SSD's but not all possible types as other users have reported in these forums.

Please see forum post: 127281: MVP Tool - CUSTOM ATI WINPE BUILDER which offers a customer Windows PE rescue media builder that includes the ability for you to add in additional device driver support for your M.2 SSD drive.

You should also ensure that you have the latest Windows 10 ADK version installed to take advantage of the latest native device driver support this includes.

The other alternative here is to open a support ticket directly with Acronis.

I agree with Steve here, use the MVP ATI Media builder tool to create WinPE with injected/added drivers option selected.  The tool provides for the building of 32 bit or 64 bit media so make sure you choose the right one.

Hi Guys!

You are so AWESOME!!!!!!!!!!!

THX A LOT! :D

Creating the Stick works perfect and so easy! A very nice and smooth tool! 

So i go and test it. Let see what happens.

 

Hi guys!

 

So i tested it on a few devices and it works perfectly!

Thank you so much for your help!

Take a beer!

Marek, thank you for your testing and providing positive feedback, glad to hear that this worked well for you.

Excellent!  We enjoy seeing the positive feedback! Thanks for that!