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Which download file to install?

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I just purchased Acronis True Image 2017.  The download page had three files: 

a .exe file for Windows

a .dmg file for Mac, and 

a .msi file.

There were no installation instructions.  Nothing.   Ordinarily, I would expect ONE file, not TWO.  I downloaded the .exe file and the .msi file.  However, which do I click on first, and does it matter into which folder I place these files?  I can't even contact tech support because I need to register these files before contacting them and there is no instruction for adding a product to a pre-existing account.  (I previously purchased four earlier versions of Acronis, but haven't used any version for 4 years.)  

 

Abe18

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EXE for Windows.  DMG is for mac. The .iso is a pre-built recovery disc that can be burned to CD/DVD.  However, you can build this from within Acronis once it's installed, or build a bootable USB flash drive instead. 

I don't have an .msi - if you take a screenshot, it may help identify what that is.

YOu can contact technical support - they will always help with installation, registration and licensing issues.  You can start chat by not signing in, selecting customer care and any of the next sub categories that relates to your issue (like website or download issues, product activation issues, or registration and account issues). 

http://www.acronis.com/en-us/support/contact-us.html

And here is the online user manual - works great using search for keywords:  http://www.acronis.com/en-us/support/documentation/ATI2017/#37654.html 

 

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The unsual thing is to downlaod the *.exe to install on a PC. I suspect you are seeing something different to me - I see download that are avaialble for my regisered products in MyAccount (sign in via www.acronis.com). I suspect the avaiable downloads depend on the device being used (PC or MAC), as I do not see the download for MAC on my PC.

Ian