I keep getting errors when backing up to the cloud. Any ideas?
2017-11-21T22:00:02:084-08:00 1980 I00640002: Operation User Cloud started by schedule.
2017-11-21T22:00:05:053-08:00 1980 I013C0000: Operation: Backup
2017-11-21T22:00:05:053-08:00 1980 I013C0000: Backup type: hybrid (disk level)
2017-11-21T22:00:05:068-08:00 1980 I013C0000: Operation: Consolidation
2017-11-21T22:00:05:068-08:00 1980 I0064000B: Priority changed to Low.
2017-11-22T17:59:59:554-08:00 1980 W00170802: Error 0x170802: Operation has been canceled.
| trace level: warning
| line: 0xbe4a335cc601f5e2
| file: k:\9207\archive\ver2\file\operation.cpp:58
| function: ArchiveApi::OperationImpl::PrepareError
| line: 0xbe4a335cc601f5e2, k:\9207\archive\ver2\file\operation.cpp:58, ArchiveApi::OperationImpl::PrepareError
| $module: ti_demon_vs_9207
|
| error 0x40002: The end of the file has been reached.
| line: 0x181386b5a339b5fc
| file: k:\9207\core\file\filesys\filesys.h:283
| function: FileSystemDriver::IteratorReference::IteratorReference
| line: 0x181386b5a339b5fc, k:\9207\core\file\filesys\filesys.h:283, FileSystemDriver::IteratorReference::IteratorReference
| $module: ti_demon_vs_9207
2017-11-22T17:59:59:554-08:00 1980 E00170802: Error 0x170802: Operation has been canceled.
| trace level: error
| line: 0xbe4a335cc601f5e2
| file: k:\9207\archive\ver2\file\operation.cpp:58
| function: ArchiveApi::OperationImpl::PrepareError
| line: 0xbe4a335cc601f5e2, k:\9207\archive\ver2\file\operation.cpp:58, ArchiveApi::OperationImpl::PrepareError
| $module: ti_demon_vs_9207
|
| error 0x40002: The end of the file has been reached.
| line: 0x181386b5a339b5fc
| file: k:\9207\core\file\filesys\filesys.h:283
| function: FileSystemDriver::IteratorReference::IteratorReference
| line: 0x181386b5a339b5fc, k:\9207\core\file\filesys\filesys.h:283, FileSystemDriver::IteratorReference::IteratorReference
| $module: ti_demon_vs_9207
2017-11-22T18:01:01:025-08:00 1980 E013C0005: Error 0x13c0005: Operation has completed with errors.
| trace level: error
| line: 0x9f2c53c72e8bcdf9
| file: k:\9207\products\imager\demon\main.cpp:515
| function: main
| line: 0x9f2c53c72e8bcdf9, k:\9207\products\imager\demon\main.cpp:515, main
| $module: ti_demon_vs_9207


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In reply to Wayne, welcome to these user… by truwrikodrorow…

It was not backing up successfully. We updated to the latest 2018 version and it did complete successfully. Not sure if it is a coincidence or if the issue was resolved by the update.
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Wayne, thanks for the update, glad that updating to 2018 resolved this issue though not sure why that should be? If you see any further issues, then opening a Support Case might be the way forward as only Acronis can confirm why you may be seeing errors when backing up to their Cloud storage servers.
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