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System Report file won't delete

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Tried the System Report tool (Acronis True Image 2019) out of curiosity, but the compressed file is nested in the Program files.  When I try to move or delete it, I'm getting the message that it needs an Administrator to perform this.  This is my personal computer - aren't I the Administrator?

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Even if you have administrator privileges you may need to use elevated privileges. Not sure how to do this other than using command line with elevated privileges - you will of course need to exercise extreme caution.

It does seem an odd place to save the file ...

Ian

PS I recall having a similar problem some time back - as I had plenty of space on the SSD I did not bother to go to extra lengths to delete it. Fortunately they do not proliferate - next time it will overwrite or delete the existing report.

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Hi Geoff, prob also switch off Acronis Active Protection module

Thanks for responses.  I don't know if I have the Acronis Active Protection on.  Would it allow me to delete the file safely if I can turn it off?  I wouldn't be able to send this on if Acronis required it to solve another problem, and I'm no better off if it overwrites with another file.

Geoff

Geoff, open the ATI GUI then look for the AAP icon (Shield with lightening) shown in the left side options.  Open the AAP page and it will tell you if it is enabled / turned on.

You can turn off AAP while you deal with files that are otherwise protected, then turn back on again when done.

A new System Report file can be created by clicking on the (?) Help icon shown in the lower left corner of the GUI.

Can someone tell me if there is a command line argument to the system report generator to direct output. When I run the report from the ATI UI, it asks me where to save it. But when I ran it from the Start menu, it just put it into the Program Files folder... not the best place.

It would be nice to direct it to a specific folder, through a cmd file for example.

Bruno, you could use the AcronisInfo tool instead of System Report, where the former does allow you to set the output file name.  (Don't know if any of the options below would also work with the SystemReport.exe tool).

See KB 2707: AcronisInfo Utility for more details.

Executing AcronisInfo in command-line

Example:

AcronisInfo.exe C:\AcronisInfo.zip

Turning off gathering of specific items

Example:

AcronisInfo.exe C:\AcronisInfo.zip –no_diskrep

  • -no_ra: User Rights Assignment is turned off 
  • -no_syslog: Windows Event Log is turned off 
  • -no_msreport: Msinfo32 is turned off
  • -no_acroreg: Acronis registry keys is turned off
  • -no_acrolog: Acronis logs is turned off
  • -no_schedrep: Acronis Scheduler report is turned off
  • -no_diskrep: Acronis Disks Report is turned off
  • -no_ad: User’s Active Directory groups is turned off

Bruno, the following will work with SystemReport.exe and allow the zip to be created where you want using your own name.

SystemReport.exe /filename:"d:\Cloud\Acronis\MVP Assistant\newreport.zip"

Thanks, Steve. Button to follow.

Switching off the Acronis Active Protection worked for me, and file is now deleted. First time I've used the forum - when I tried to press the green 'Mark as Solution' button after the comments, nothing happened. 

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Geoff Davis wrote:

Switching off the Acronis Active Protection worked for me, and file is now deleted. First time I've used the forum - when I tried to press the green 'Mark as Solution' button after the comments, nothing happened. 

Geoff, thank you for posting an update to your topic! Could you please try again marking the thread as solved, just tested the button - it worked for me 

Something happened this time - in place of the green button it shows 'Didn't help' against the comment that was very useful.

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Posts: 250
Comments: 7092

Geoff Davis wrote:

Something happened this time - in place of the green button it shows 'Didn't help' against the comment that was very useful.

That's Ok - the button will lead to a new topic creation form in case, the solution didn't help