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Can't read slices: Error 0x40003

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Hello,

a full backup stops after seconds with the following log:

2020-10-29T19:18:57:427+01:00 32824 I00000000: -----
2020-10-29T19:18:57:427+01:00 32824 I00000000: ATI Demon started. Version: 24.6.1.25700.
2020-10-29T19:18:57:457+01:00 32824 I00640000: Attribute für Backup-Reservekopie: format tib; need_reserve_backup_copy false;
2020-10-29T19:18:57:457+01:00 32824 I00640002: Aktion BACKUP_ wurde per Planung gestartet.
2020-10-29T19:18:57:477+01:00 32824 I00640000: Attribute für Backup-Reservekopie: format tib; need_reserve_backup_copy false;
2020-10-29T19:18:57:477+01:00 32824 I013C0000: Aktion: Backup
2020-10-29T19:18:57:477+01:00 32824 I0064000B: Priorität geändert in 'Niedrig'
2020-10-29T19:18:57:542+01:00 32824 E00000000: Can't read slices: Error 0x40003: Fehler beim Schreiben der Datei.
| line: 0x4df5a451c224a57f
| Datei: c:\bs_hudson\workspace\123\home\backup_worker\impl\process_io.cpp:69
| Funktion: Home::ProcessIoImpl::WriteLineToStdin
| line: 0x4df5a451c224a57f, c:\bs_hudson\workspace\123\home\backup_worker\impl\process_io.cpp:69, Home::ProcessIoImpl::WriteLineToStdin
| $module: ti_demon_vs_25700
2020-10-29T19:18:57:542+01:00 32824 E00040003: Error 0x40003: Fehler beim Schreiben der Datei.
| Ablaufverfolgungsebene: Fehler
| line: 0x4df5a451c224a57f
| Datei: c:\bs_hudson\workspace\123\home\backup_worker\impl\process_io.cpp:69
| Funktion: Home::ProcessIoImpl::WriteLineToStdin
| line: 0x4df5a451c224a57f, c:\bs_hudson\workspace\123\home\backup_worker\impl\process_io.cpp:69, Home::ProcessIoImpl::WriteLineToStdin
| $module: ti_demon_vs_25700
2020-10-29T19:18:57:617+01:00 32824 E013C0005: Error 0x13c0005: Aktion mit Fehlern beendet.
| Ablaufverfolgungsebene: Fehler
| line: 0x9f2c53c72e8bced8
| Datei: c:\bs_hudson\workspace\123\products\imager\demon\main.cpp:738
| Funktion: main
| line: 0x9f2c53c72e8bced8, c:\bs_hudson\workspace\123\products\imager\demon\main.cpp:738, main
| $module: ti_demon_vs_25700

 

I checked the source and destination disk with chkdsk /f /r and the WD Data Lifegaurd Tools. No errors.

 

Any ideas?

 

Greetz,

 

0 Users found this helpful

What type of backup are you creating here, is it a Disks & Partitions backup or is it Files & Folders?

Has this backup task been running successfully previously?

Have any files associated with this task been deleted or moved outside of the ATI GUI, i.e.. using Explorer?

There is a new MVP Assistant log viewer tool that has now been made available by Acronis via the Community Tools page.. 

If you have Disks & Partitions backups created on ATI 2020 or later using .tibx files, then look in the Backup Worker logs.

If you have Files & Folders backups using .tib files (or Disk backup using same) then look in the Demon logs.

Hello and thanks for the response.

Meanwhile we switched to another backup solution. Before that, I opened a support ticket. But the "Acronis support" only produced a lot of troubleshooting work for me without getting nearer to the solution. For, this is a customer PC, that is affected, i cannot spend hours for troubleshooting.

Greetz,

Thank you for the update.  It is good that you have a working solution and a loss for Acronis that they couldn't provide that solution to you!

I had this error today. The problem turned out to be an executable file called "C:\Program". 
I think my AntiVirus software "Webroot" was responsible for placing this file the last time it happened. (I think I mentioned this elsewhere on the forum).
I assume this file can cause issues when applications don't properly quote paths when running programs using a full path? 
So for example, instead of running
"C:\Program Files (x86)\Acronis\TrueImageHome\someProgram.exe", 
it will run "C:\Program". The rest of the line gets passed as a parameter.  
I deleted "C:\Program" and the Acronis issue was resolved. It was failing solidly until then.

Thanks for this interesting post. Webroot is also instaled on the affected machine.

Could you please explain your solution once more? Where did you delete what?

 

Greetz!