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Restoring to dissimilar MacBook

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Hello,

I made a full backup through Acronis True Image 2020 of my MacBook Pro (currently under repair) on a external hard disk. The backup include the Acronis Survival Kit. The version of MacOs is 10.14.1. The external hard disk contains 2 bootable volumes : One with 2 files (filename.tib & filename.tib.metadata) ; One named Acronis Bootable Media with many MacOs directories (I think created with Acronis Survival Kit).

I have 3 questions :

1 / Is it possible to restore my data on another Mac (MacBook Air – MacOS version 10.15.2) ? I tried but I can't do it at the moment…

2 / If the repair required changing the motherboard of my MacBook Pro, will it be possible to restore my data on my repaired MacBook Pro ? (regarding the KB 62970, I’m not very sure…)

3/ should I use the Acronis Pay per Incident support service to resolve my problem ?

If possible, could you tell me the procedure to follow to restore my backup (made on my MacBook Pro) on my MacBook Air ?

PS : I created an incident ticket but I have not received any support ...

Thanks for your answer
Franck

 

0 Users found this helpful

Franck, welcome to these public User Forums.

If you have ATI 2020 you also have support from Acronis without any need to pay for it!

Please see KB 63224: Acronis True Image 2020: comparison of feature set in Windows and macOS - which shows that Acronis Universal Restore is not available for the Mac version of ATI,

I am not a Mac user so cannot offer any experience in migrating an Acronis backup to different hardware.  From a linux perspective, you may be able to try doing so and let the OS work out the differences in hardware encountered during the boot process, but if your repaired Mac comes back with a new motherboard and has a basic install of the Mac OS on it, then make a full backup of that before attempting any recovery of your old backup.

You may be caught up with the Christmas / New Year holiday period as far as getting responses from Acronis at this time of year.

Recently my MacBook suddenly stopped working, and all I could see was a white screen. I thought it was a mirage and started blinking my eyes and shaking my head, believing that the image would disappear.