Acronis 2012 Family Pack - Failed to Get Account Information....Your Subscription has expired...What subscription?

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Running Acronis 2012 Family Pack on 2 pcs and, updated to build 7133 a while ago. I have never used online backup, or syncronisation and "login" appears on my Acronis screen indicating that I am, indeed, not logged in to online back up service. I do all my backups to external hard drives.

I have just performed full backup on 2 pc's. When I checked log of first pc to finish there was warning message "configuration file is not found and cannot be created" This was followed by lots of "updating backup database" and "moving volume ID xxx etc" messages. Eventually the log showed operation successful.

Full back up of my other pc has just finished and log for today says "failed to get the account information." Continuing down log for today shows operation successful.
I then noticed warnings on all my previous full backups (that I do not recall before today) saying "failed to get the account information"....
I am saving to a newly purchased 2TB external drive and following message appears on 25th March (before my first backup): "Your subscription has expired. Please update your subscription to be able to perform the selected operation."

I am totally bemused as to what these messages mean and their implication. Acronis on both pc's is said to have been successfully activated and I was not aware of there being an ongoing subscription - I do not use online backup.

Although green ticks showing next to all my backuip versions I am concerned about whether I am actually protected should I need to restore either pc and what actions I need to take re messages.

Help greatly appreciated re above as also not sure whether deadline ticking from 25 March message that may cause me problems.

Fri, 05/17/2013 - 13:42
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Greetings,

Acronis is not subscription based from a back up standpoint. Once purchased, and activated it is yours to use freely.

The product does however, have other features that are require registration and/or are supscription based. 

-Synchonization - Requires a user acct

-Online Back Up - Requires a user account and monthly/annual subscription for online storage space

I suspect the message you are receiving is caused by one of the following:

-If you installed a trial version of the product, then decided to purchase and upgrade to the full version, a problem with your product activation might make the installed version think it's trial period has ended.

-If you registered for Online Back Up, this feature comes with a trial period which eventually expires requiring you to subscribe in order to continue using online storage.  Please see this example for more information.

If you have made back ups with the software, and validated them, you are protected. 

Sun, 05/19/2013 - 14:28
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Many thanks for feedback; relieved to here that no implications on the backupsthat I have made. I always tick the validate backup when it is created option and all have green ticks indicating that the backup was successfully created.

Still confused by the "failed to get the account" information messages in the log as;
a) I have never instaled a trial version
b) never registered for online back
c) never used/registered for syncronisation

Maybe some form of "free trial" was associated with my account when I installed free product.

So long as my backups are not compromised, I am happy - although it would be good if the warning messages re account information could not be found stopped appearing in the log. Maybe there is a bug that needs fixing.

Sun, 05/19/2013 - 20:37
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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mhaffy wrote:

Still confused by the "failed to get the account" information messages in the log as;

This bit of informastion was helpful. If this is in your log file, it is OK to disregard. One of our MVP's James F discovered that if you create an acct for synchonization that this error message will no longer appear in the logs. If you don't use this feature... don't bother. In any event you are 100% safe to ignore this recurring log entry.

Mon, 05/20/2013 - 01:25
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Thanks for confirming that I can ignore the "failed to get the account information" log entries.

Mon, 05/20/2013 - 07:01