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Acronis Home hangs and crashes Recycle Bin and explorer Vista 64

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I have installed Acronis 2010 Home on Vista 64. It hangs the recycle bin when right clicked. Also explorer hangs and then crashes. when accessed. I have uninstalled the program, and everything is fine again. When i reinstall the program, it starts hanging and crashing again. I have unistalled it a second time. I have run windows Live and everything is fine and up to date. I am running :
Dual quad core Mac Pro, with a dual boot. 2.8 Ghz Intel R Xeon
Everything is running under Vista Ultimate 64 bit Service pack 1
6Gb ram

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Hello Geoff,

I understand the issue and will do everything possible to solve it.

This is a know issue and it has already been fixed. Because of the latest major changes in Windows Vista and Windows 7 native snapshot driver (VolSnap), there were some modifications introduced in Acronis True Image Home 2010 (starting from Build 6029). The Acronis native snapshot driver (snapman) was moved from UpperFilters to LowerFilters to avoid conflicts with VolSnap (which could have lead to backups failure or data corruption in backups). This change may sometimes manifest itself in a freezing Windows Vista or Windows 7 operating system on machines with rare software and hardware configurations.

To solve the issue, install a special driver update with fixes on the machine:

If you are not using the latest build 6053 you may want to update to it. The latest updates are available from your account under registered products.

Let me know if you need further assistance or in case the issue remains.

Thank you.

I have similar problems, Windows 7 x64, running build 6053. Should I use SnapAPI Build 503?
TI Home 11 worked flawless for me, so I did not really enjoy my upgrade to TI Home 2010.

Well, i decided not toe await an answer: i installed Build 503 alongside TI Home 2010 build 6053, and all is well now!

I have the same problems except applying the SnapAPI didn't fix a thing. Is there any way to see if it installed properly? Would uninstalling ATI, applying the SnapAPI then reinstalling make any difference?

Running Vista 32 bit on a PC. Exactly same problem as on the Mac mentioned above.

Further to the above, I have read other threads and so today tried installing SnapAPI.503_s_e with no effect.

A complete uninstall of ATI2010 with (of course) antivirus turned off, plus reinstall from a fresh download, followed by a second install of SnapAPI503 seems to have sorted my Windows Explorer recycle problem. I also rebooted the PC at each stage.

Perhaps the message is: Don’t give up!

Thanks to Chat Support for making me do this all twice!

Has there been an MS update for Vista between the new SNAPAPI working and it failing?

Hello all,

Thank you for posting your question, I will be happy to help. 

To resolve the issue please uninstall Acronis program using Acronis Clean up utility. This will help to remove all possible Acronis traces from the system.
After that please perform a clean install of Acronis True Image Home 2010, after that install SnapAPI drivers of build #503 (the link is available in this article). Reboot the computer to complete the changes and see if the issue remains. 
If the issue still persists, please obtain the below information and send me a  Private Message, I will create an account on our FTP server to upload the files:
1)  - Reproduce the problem (application crash);
- Do not close the "Application has stopped working" window;
- Run Task Manager (press Ctrl-Shift-Esc);
- Go to "Processes" tab and right-click on the crashed process;
- Select the "Create Dump File" item;
- Pick the .DMP file created;
- Open Start->Run, type %USERPROFILE%\AppData\Local\Microsoft\Windows\WER\ReportArchive string and hit Enter;
- After that you will see a folder (or a few folders), the name of which starts with "Report"
- Collect the Report.wer file from the last created folder.
2) Download AcronisInfo file ;

Run the downloaded file. The gathered information will be put in AcronisInfo.zip in the same folder, where the AcronisInfo was saved.
Running AcronisInfo may take up to 5 minutes.

3) Please obtainProcMon file. 
We are looking forward to hearing back from you at your earliest convenience. If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.
Thank you.

Oleg, I have created the dump files as requested. The repair did not work at all.
One thing unclear above was whether to reboot as prompted before installing SnapAPI.
Unfortunately the link to you for a private message didn't work either - hence I submitted a web form and attached the files as requested.
I'm looking forward to further advice.
Best wishes

 Hello Ted,

Thank you for your response.

I have found the AcronisInfo file only, unfortunately, this file is unable to help us to find the exact reason of the issue. Could you please obtain dump files (#1) and ProcMon file (#3)?

I have enabled Private messaging in your account.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.