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Cannot recover backup; Target drive not available

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i used acronis true image to back up my hard drive to an external hard drive. however, 2 years later when i went to try to retrieve it, acronis will NOT recognize my C drive. it calls the external hard drive the C drive (and not the E drive.) there is no way to retrieve my backup.

what is going on? i have seen some mention of this problem on the internet, but i do not understand the terminology being used and am mystified that the product has simply failed.

i have seen some mention of MBR, but all i know is that i first used my computers internal recovery system to restore the computer to the state it was when it was new. i then loaded and ran true image and it failed. not only did it fail, when i tried the rescue disk i made but it took over the computer which would then only boot up in acronis even when i shut it off and turned it on with no rescue disk in the CD drive.. i finally had to use my reinstallation disks to reinstall the windows operating system, then loaded acronis, and it failed again.

there seems to be no technical support. I bought the product and when i needed it it failed, and there is no one to talk to.

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John,

What version and build of TI do you have?

When you use the rescue CD you are booting into the Linux operating system. Unfortuntately Linux has a different system labelling drives to Windows. It is therefore quite possible that Linux and therefore TI on the CD will think your external drive is C and your PC drive is E:

Is your PC still bootable? I ask, as if it is, I suggest giving your C:\ partition and your external drive a name (technically a label), then when you boot into the rescue environment you can ignore the drive letters and just go by the meaningful names you've given your drives.

Did you at some stage install and activate either the Secure Zone (SZ) or the Acronis Start Up Manager (ASM)? As with no CD in the drive it is hard to see how you still got the rescue environment.