Cannot Restore Image created with 2014 Premium
Hello,
My I3 computer crashed. Something went out on the motherboard and my HD also got corrupted. So I bought a new computer and have been trying to do a restore. My problem is I get a message that says "Recover operation failed." Looking in the logs I see:
Internal error: number of copied sectors differ from counted
I can look at all the files from the backup with acronis, just cant restore the backup.
I have tried
1) copying 1 partition at a time
2) re-sizing
neither have worked. I dont have disk director, so I tried running testdisk but I am probably not doing something right. Can anyone help me get my image restored? Thanks in advance.


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I am trying to restore using a 2014 Acronis bootdisk and using Universal Restore by checking the box and yes my backup data was on another USB drive.
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Brad, thanks for the clarification.
Does your new computer support the same boot mode as was used on the old one, i.e. did the old computer boot using Legacy / BIOS / MBR and if so, does your new computer support booting the same way? Or did the old computer use EFI (UEFI) with Secure Boot, and the new one the same? This is important as when you restore the OS from the old computer to the new one, it won't boot if the bootloader method has changed, plus Acronis may also try to convert the restored partitions from MBR to GPT. The Acronis bootable Rescue Media should also be booted in the same mode as the old Windows OS used.
Another important point is how the disk controller is supported between the old & new systems - older systems used AHCI whereas newer systems tend to opt to use RAID even for a single disk system - these again have to match if the restored OS is to work on the new system.
The steps for doing this type of migration are as follows:
- Boot the new system using the Acronis Rescue Media then assuming you can see all drives needed, restore your backup image to the new drive.
- Shutdown, disconnect the backup drive, then boot the new system using the Acronis Universal Restore media.
- Select the restored OS and allow the AUR program to prepare this to work with the new / different hardware. If AUR requests additional device drivers then provide these if available or recreate the AUR media with those device drivers added. The most likely additional device drivers are those for the new chipset and disk controller. You do not need to add drivers for the majority of components in the new system as these will be detected during Windows startup or you can install drivers later from within Windows. This step may need to be repeated as needed.
- Shutdown, remove all bootable media / external drives etc, and try to boot into Windows.
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