Cannot run update check - does not accept trial version
I am trying to trial TrueImage 2010. When I start the install I click on the "check for updates". It asks for a serial number. I click the "trial" and a screen comes up saying "Warez serial no.". Then it says that it can't connect to the server. See attached screenshots.
As far as I know I've never downloaded any Warez-ware, and the only Acronis software I've downloaded is from this site.
Firstly - is the version that I've downloaded genuine?
Secondly - if so, why am I getting this error message?
Thirdly - how do I check for updates?
I've asked for pre-sales support but so far without success. Of course, I may be in a different timezone from the support team, but I really want to try it out before the weekend so I'm trying every avenue for help.
Thanks in advance for any help.
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Acronis.zip | 151.11 KB |

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Thanks. I'd also reported this to Technical Support and got the same answer. Unfortunately id doesn't answer the question. I had already downloaded it - it was during the installation process that I had the problem.
As it is obvious that you do not read error reports before replying, it is unlikely that I will continue with the trial.
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Thanks. I'd also reported this to Technical Support and got the same answer. Unfortunately id doesn't answer the question. I had already downloaded it - it was during the installation process that I had the problem.
As it is obvious that you do not read error reports before replying, it is unlikely that I will continue with the trial.
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I had this problem with one build of TI (there is a thread here forum.acronis.com/forum/4183), in my case a clean out of registry, and a re-install solved that message. Though mine was a full version.
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