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Having Major Problems Creating Backup from Boot Media

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"Some partitions contain errors and can be imaged only sector-by-sector. It is recommended that you exit True Image and check the partitions with your systems disk-checking tools. Are you sure you want to continue with imaging?"

 

HP Laptop keeps prompting this message. I am using Acronis Cyber Protect Home.  Have been using Acronis for decades and this one has me stumped

HP 17cn0772tn with Windows 11 Home.  MVMe WDC Blue 1TB SSD. I ran the chkdsk /f/r/x but  no luck.  

I am using the simple media!

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Daniel, the message is referring to the whole 1TB SSD which will have at least 3 separate partitions, i.e. an UEFI System partition, Windows OS and Recovery partition, of which two of those are hidden / system partitions that are not touched by running CHKDSK unless you get to assign a drive letter to them.

I would recommend downloading and running any WD diagnostic tools provided for the NVMe SSD and using this to check the whole disk for health and issues.

See the following from the WD Software downloads page:

Western Digital Dashboard

Western Digital Dashboard features the ability to:
  • Maintain peak performance of the Western Digital drives in Windows® operating systems
  • Analyze WD drives (including the disk model, capacity, firmware version, and SMART attributes)
  • Update drive firmware

Supported Products: WD_BLACK P10, D10, D50 Game Dock, WD_BLACK, WD Red, Blue, Black, Green, Gold, Purple

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Posts: 2
Comments: 1727

Hello, everyone!

You can also run a disk report on the machine: https://kb.acronis.com/content/1638

You will receive a report. If the letter "E" appears over a partition, it means it has errors, and those errors are causing the backup to fail.

If the output reports an error, you need to fix the respective partition/sector; otherwise, it won't be possible to execute the backups.

If there are issues with the media, you may need to replace the faulty media.

If no errors are detected in the output, please raise a ticket with our support, attaching the report https://kb.acronis.com/content/8153

Best regards.

I found out how to get around it.  I disabled encryption and it backed up perfectly.  Go figure.  Thanks for you help on this.

Windows 11 Home Edition

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Posts: 2
Comments: 1727

Daniel Valentine wrote:

I found out how to get around it.  I disabled encryption and it backed up perfectly.  Go figure.  Thanks for you help on this.

Windows 11 Home Edition

Hello!

Thanks for sharing what helped to solve the issue. This may help other users.

Best regards.