Need to fix Build Synchronization at store.acronis.com

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Beginner
Posts: 5
Comments: 14

I'm new, so I don't rightly know where or to whom to report this, but I trust someone here can help or forward this problem.

The downloads for TI Home 2010 and the Plus Pack for TI 2010 were not synchronized to the same build number. TI 2010 Home was 7046, and the Plus Pack was 6029.... For you guys that have been around for a while, y'all know the answer is to get the newer plus pack.... For a newbie, this is bad juju....

1) Took a bunch of time to figure out that it was a build match issue...

2) Once I did, then I had to figure out why the Install program was calling my newly purchased/valid Serial Numbers INVALID!!

3) Then I had to go to the main site and register an account, then register the serial numbers, then download the newer Plus Pack build...

Not griping that much really... I'm really diggin' the sofware, but someone needs to look into the sync problem and how to prevent it from happening...

Also, perhaps an info injection somewhere in the purchase path that tells the user that he needs to reister/register serial numbers before you can get the latest builds.... to include using the "Check for latest..." option in the install programs...

Thanks! If you forward this to a company contact, please post here to let me know my reporting effort was not in vain. ;)

Clay Autery
"New User"

Sat, 04/24/2010 - 19:36
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 17
Comments: 2991

Hello Clay,

Thank you for posting your question.

We sincerely apologize for the inconvenience you experienced because of encountered discrepancy. We are aware of the issue, our web team will do their best to prevent this situation from happening in the future. 

Actually, the option Check for updates is available when you launch the installation file of the program for the first time, but the idea to include the same possibility into the installed program is great, I will submit a request to the appropriate department. Probably, this option will be included for the future releases. 

If the provided information is not clear or if you have any other questions do not hesitate to post them and we will be glad to answer.

Thank you.

Mon, 04/26/2010 - 12:01
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