Open Fails - ATIH 2011 - "...has encountered a problem..."
XP SP3
AppVer 14.0.0.6942
ModVer 8.0.50727.6195
Thank you for the opportunity to submit this request for assistance. I was given the software at a trade show some time ago. It was never installed.
I successfully installed the software last night, 2/19/2013. The system downloaded the latest version before installing. I did not attempt to open the application until today.
Every time I try to open the application the MS error appears. Meanwhile, in the background it appears the app is attempting to load. The moment I close the error message, the app opening screen closes, as well. I tried many times.
What's wrong? Can this be resolved?
Regards,
Steve
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| acroniserror.jpg | 192.23 KB |
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Exception in msvcr80 at offset 000046b4 most likely is not caused by this dll corruption, but by unhandled exception in the software (True Image). As version 2011 is no longer supported, you doesn't have a lot of choices - other than try to reinstall or upgrade to version 2013 (you can download the trial version to check if it works)
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Fedor,
Thank you for this clarification.
James
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James & Fedor,
Thank you very much for responding. I'll probably upgrade to 2013. Attached is a snapshot of the locations found for msvcr80.dll.
Best to you both,
Steve
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| 126127-106711.jpg | 143.77 KB |
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