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Receive error 0XA3EB reboot required while trying to restore hard disk image

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I have Arconis True image 11. I am trying to restore the c drive image that I have stored on my z drive. When i go to restore it i receive a message ( 1,003 0XA3EB) saying that a reboot is required before the restore can be completed. When i click reboot, the pc reboots and an empty progress bar appears. Nothing happen for a few seconds and then it loads windows (not the restored disk image that i want it too). Please help.

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Have you tried using the Recovery CD?

If you're not using the latest build of TI 11 (8,101), you could try it and see if it finds the drive.

If the Z: drive is an internal drive, you could try the SafeMedia (Safe Mode) version of TI.

Also, have you downloaded the ISO file from your Acronis account and created a CD from it? It should contain more updated drivers and may properly detect your drive.

Downloading the latest build and iso file now

I tried using the safe mode version and my mouse would not work.

MudCrab wrote:

For the Safe Mode version, do you have the Legacy USB option enabled in the BIOS?

I don't know. I think so..