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TI 2010 will not boot PC to allow recovery

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Hello
I have been using TI for years and am probably responsible for many sales due to my recommendations. I have TI 2010 on my mail machine, a HP DV7 i7 entertainment laptop. Been doing backups for a long time and even recovered a few times from within the application.

I needed to do a restore this weekend due to some very nasty malware on the machine. I initiated a restore of the complete disk from the app and rebooted to let it run. When I got back to the machine, something had gone wrong leaving the machine with a black screen and a blinking cursor scrolling across the bottom of the screen.

I thought, no big deal, I will boot with a copy of the install disk that I created and have used before but maybe on different machines. When I booted the machine, it got to the Acronis menu, I selected full product and it processed but would never get to the application. I beleive it got to the flashing cursor again.

I tried another cd bot I had made with the same errors. Conclusion is that the boot disk is not compatible.

I then tried a different approach. Install Windows 7 and then install Acronis again. Using the installed version of the app, select a restore point and let it rip. this worked.... Yippee but, not everyone has a Windows 7 install disk hanging around. The recovery CD should work.

Questions:
1) is a different or updated boot disk available to me for TI 2010?
2) when I make a new disk from the application, I SE a recovery folder with stuff in it but it does not look bootable?
3) Does TI 2013 work any better? I don't need all the bells and whistles like cloud storage, sync, mobile file access. I don't want to buy a new product and have the same boot issues. I need to be able to create a boot disk or USB flash that will allow a restore.
4) would the backup and recovery product be better?

Thanks,

Kevin

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Kevin,

The bootable Rescue CD/DVD is based on Linux, and the latest build of 2010 is 7160. The bootable Linux based Rescue Media would have been current on 02/04/2011. There has been no update to it since then. If you do not have build 7160, if you registered (or register) your 2010 serial number, you can download the 2010 build 7160 installer and/or the 2010 build 7160 Rescue Media ISO and create a new boot CD/DVD from it.

When looking at the CD/DVD contents, you would not be able to see that the CD/DVD is bootable, as the boot files are hidden on the boot sector/track of the CD. The "recovery" folder should be all you see. If you have a program that can copy CD's the program may be able to identify that the Rescue disk is a bootable one.

The 2010 Rescue Media, the F11 Acronis Startup Recovery Manager, and the bootable environment that Acronis loads to be able to restore/recover a live system OS partition or drive from within Windows (written to the boot loader/boot track of your hard disk before the system reboots) all use the same Linux based environment and True Image software.

If the 2010 Rescue Media does not boot correctly on your system, there is no method to update it with drivers that support your hardware.

You can (and should) download the 2013 trial. Register the 2013 trial serial number online and then download the 2013 trial Rescue Media ISO file. Do not install the 2013 trial software (you could later if you wish). Burn the 2013 trial ISO to a disk (CD/DVD) and then try booting your system to it. If it successfully boots your system, and you can see both your source and target destinations (drives, network shares, etc.), you could then use the 2013 trial Rescue Media for doing restores/recovery from the 2010 .tib backup files. You will not be able to use it for much else, but you need to have a working solution for restore/recovery if the 2010 Rescue Media is not working for you.

Since you have issues with the 2010 bootable media, do not activate the F11 Acronis Startup Recovery Manager or attempt to restore from a live Windows version of Acronis that requires booting from your hard drive into the Acronis recovery environment. Use the 2013 trial Rescue Media for recovery/restore if it works on your system.