Full Data Loss on Server
I used ATIH 2011 for long time now an I backed up my vanuable to my Online storage once a week. When ATIH 2012 was released I purchased an update but I was never able to get it work. Neither locally nor online. So I decided to downgrade to 2011 again and it kept working like expected.
Now, as the 2nd update of ATIH2012 was released I thought it was a good idea to try again but it was a complete disaster!!!!!
Nothing worked at all.
I tried to connect to the Online server; it took forever and I had to terminate it again and again. No connection - no function. So again another downgrade to 2011 which again works fine.
But now: connecting to my Onlinstorage: All empty!!! 250 GB of free space, None of all the data I saved over a Year now left.
So:
I wasted the money for the 2012 Upgrade and even worse:
I wasted the money for the Online-Storage.
I have paid for safe data storage and everything is lost!!!
So:
1: I want my money back!
2: I want my data back!
Any comments???
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Hello Haeckli,
We have determined that the data is intact and can be accessed through the web interface from your Acronis web-account. We are currently working on determining the cause for why you cannot access your data through Acronis True Image 2011 Home.
I am sorry for any inconvenience and if you have additional questions please let me know.
Thank you.
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