Virtual Appliance issues

1) WHY does it take virtually forever for the 'Acronis Managed Machine service' to start on the Virtual Appliance. It just shouldn't take that long. PERIOD
2) WHY when I go to reboot or shutdown an appliance, does it hang after clicking "YES" to the 'are you sure' dialog??
3) WHY do the virtual appliances not release their snapshots of a VM? (NOTE: often they do, but also often they don't and it's frustrating leaving open snapshots around on the storage arrays)

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Running VMWare 4.1, latest patches. Build 17437 of Acronis Backup and Recovery 11.
Yes we are using NFS and I sometimes get leftover snapshots even when the appliance is backing up a VM on the same host.
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Are those snapshots removed when the appliance is relaunched? Are there any errors in the logs?
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