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Installation Crashes

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When I attempt to install True Image 2013 upgrade from 2012 the installation crashes. I have full serial numbers for 2012 and serial numbers for 2013 since I only purchased 2012 a few weeks ago.

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Perhaps you have to unlock the Installation-file? See this please
http://forum.acronis.com/forum/35241

and deactivate AV-Scanner as well as Windows(or other) Firewall......

Randy,

Could you explain the 'crash' more fully, do you get an error message box, does your system freeze, reboot, BSOD etc?