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Can't mount image on remote mgmt console

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I have B&R 11.5Advanced console installed on a windows 7 computer and when I try to mount an image it mounts and assigns it a drive but I don't see it in Computer. If I click on the drive letter in the list of mounted images explore is grayed out. The image files are on a share so not sure if that is why. Should I try copying to my local machine then mounting the image?

jv

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Johnny,

Try that just to rule out an installation problem.

You mentioned 'remote' - is console and agent installed on different machines?