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XP Professional - Boot media freezes

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I have created an ISO image and burned it to the CD and also created a bootable CD from Acronis True Image - I have tried to boot from both CD's but as soon as I move the mouse the system freezes. Are there any work arounds? Are there any known issues?

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Hello Drew,

I will do everything possible in order to resolve the issue you experience but first can you please clarify the exact title of the product? I have checked your account and found that you have Acronis True Image Home 2009 and Acronis True Image Home 2010 registered. Also please clarify in what exact moment the issue arise.

I would recommend you download ISO image based on ISOLinux from your account under Registered Products and create Acronis bootable disc using third-party software. ISOLINUX Bootable Media is usually more up to date than the Acronis Loader one. This is due to the fact a new version of Acronis Bootable Media is uploaded to the website more frequently than regular product updates are released.

ISOLINUX Bootable Media has several boot parameters that may help overcome possible issues with booting. You can also set a specific VGA resolution in the ISOLINUX media if there an issue with the Graphical User Interface (GUI). Check the following article for more details.

Let us know if you need further assistance.

Thank you.