Can't recover files from Non-Stop Backup

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I have extensive backups in Non-Stop Backup. When I try to select a file from a backup by using the "Explore and Recover" tool, I can select the file and click on Recover. The status window opens, stating that the file is being restored. But it never appears in the location I tell the Recover tool to use, or anywhere else on my hard drive.

ven 10/08/2012 - 02:24
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Yeah, I have the same problem here. Recovering a file from non-stop backup does not happen. Never needed to use the feature until now and it is not working. Rebooting does not fix the problem.

Please advise or let me know what information you need to troubleshoot the problem.

mar 09/10/2012 - 13:35
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Randy,

This forum is for user to user support.

Can you provide more information about your system, and your version of True Image?
Some screen captures of what you are doing would also be helpful.

You can get support at no charge for recovery issues from www.acronis.com/support/contact-us.html

In step 1 on the left hand side pulldown, select "customer care" and on the right hand side pulldown, select "other", then use email or chat, your choice.

mar 09/10/2012 - 14:16
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