[DUPLICATE] Build 6131 - Online Backup does not conclude

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Online backup got stuck at 98% one week ago. Since then the UI indicates that the backup is "consolidating". In this stage trueimagehomeservice.exe still uses 50% of CPU time, memory usage varies.

Since one week True Image Onlline Backup does not create any internet traffic, I therefore do not understand, which kind of consolidation could take place.

I can reproduce the problem: If I end trueimagehomeservice.exe, the backup will start from the beginning and will get stuck at 98% again.

The backup was created with the earlier version of TIH 2012 and worked then without problems.

Is there a problem with the programme or will I have to wait for more days?

Issue resolved here.

jeu 01/12/2011 - 08:48
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Hello,

I have the exact same trouble with TIH 2013 :Online backup got stuck at 98% one week ago ... (see the file attachment)

Can you help me ?

Thank you.

Fichier attaché Taille
110220-103312.jpg 155.06 Ko
mer 12/09/2012 - 03:05
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I am running ATH 2012 build 7119 and have exactly the same issue. My weekly updates to the online backup that used to work now gets to 98% complete with the message "consolidating" and does not ever conclude (I've waited 2 days).

Please would someone look at this or respond? There are a lot of people reprting this problem.

dim 16/09/2012 - 20:19
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Everyone,

Thank you for your posts.

I would really appreciate if you could contact me via a private message so that I can provide you with a solution to the issue that you posted about.

Please let me know if you have additional questions.

Thank you.

lun 05/11/2012 - 15:41
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Anton

I have sent you the requested private message and look forward to receiving the solution.

Thanks

Jeremy

mar 06/11/2012 - 19:57
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Anton

I sent you a private message over 1 week ago and no reply.

I hope your post was not just PR rather than real support for customers who have paid for your products?

Regards

Jaime

mer 21/11/2012 - 09:29
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Jeremy and Jaime,

Thank you for your posts.

Jeremy, we communicated via a private message and the initial issue appears to be resolved.

Jaime, I am very sorry for not reaching out sooner. Just in case, you can always contact our Support team directly if you need additional assistance. We offer technical support for the duration of the Online Backup subscription.

I will get back to you with the fix in a few minutes.

Please let me know if you have additional questions.

Thank you.

jeu 22/11/2012 - 14:12
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Why do we have to PM you folks, if there is a solution, just put it in the forums and lets us implement it.
I too am having the same problem since upgrading to 2013.
cannot suspend or update my large online backup. its been 2 days and nothing is happening.

ven 07/12/2012 - 19:20
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Does anyone have a resolution for this yet, I have had a ticket open for days on end and the Agent although initially very helpful has since pulled a runner on me once I confronted him with these forum post showing that there is clearly a problem.

Any advise would be helpful as my local backups are not queued behind the cloud backup

jeu 13/12/2012 - 23:03
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I can confirm that, as Anton reported above, my problem of ATIH2012 hanging at 98% consolidating has been resolved with his assistance. It did take some time to get there but if your problem is the same as mine, he may be able to help.

My symptoms were that the online backups were (most times) being carried out OK (i.e. modified and new files were being updated) but that the application never finished successfully but got stuck at 98%. After installing the fix Anton supplied, I had a different problem - the online back ups did not start. I investigated this and found that, provided that I excluded my large .pst files (with all my MS Outlook email data) from the scheduled back ups, it worked perfectly. So for some weeks now my backups have been running without a hitch although I am having to use a different backup solution for my Outlook data. I am hoping that Acronis will solve the problem affecting my .pst file backups before I have to decide whether or not to extend my subscription next year.

Good luck.

ven 14/12/2012 - 16:35
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Hi

Thanks for this. After unselecting folders which contained outlook .pst files it all started working prefectly. To be fair thise folders also contained other system files however the really important stuff is actually being backed up now

mar 18/12/2012 - 18:07