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Using online backup at a regional office

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Hi,

If I have an US address I can use for receiving USB drives so can I use the cloud backup service with a server I have in Ghana? I want to use Acronis Advanced Server for windows, cloud backup with the initial seeding service.

Regards,

Nirudha

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Hello nirudha perera,

Thank you for posting this question in our forum. I am happy to assist you.

Please find information about available countries for initial seeding in this article from our knowledge base. If you reside in the United States and initiate the Initial Seeding process from your account, it should be possible to ship the HDD from Ghana to the datacenter in the United States. But you first should clearify, if the shipping process may cause trouble. I am not aware about restrictions for shipping HDD's into the US.

The Online Backup from Ghana itself is available. See detailed information about list of supported countries in this article from our knowledge base.

If you need additional assistance, please create a system report of the affected machine and contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.

Hi,

I am fairly confident sending the hard drive to your US (or European) address will not be an issue. My concern was if the need to use the Large Scale Recovery option comes about, in which case I can provide an US address to which you can ship the USB drive and they will forward it to the office in Ghana. Obviously this will lengthen the process.

Also do I need to purchase the Large Scale Recovery option at the time I am getting the Cloud Backup or can I order if and when it is required?

Regards,
Nirudha

Hello nirudha perera,

Thank you for your reply.

The Large Scale Recovery you can order when it is required. See detailed information in this article from our knowledge base. As you can see in this article from our knowledge base, the Large Scale Recovery option is available only in the United States and European Union. 

If there is anything else we can do for you, please let me know.

Thank you.

I noted the country limitation. I hope that if I have a US address that the disk can be sent to I can still order it from where I am and get it sent to that US address.

Regards,

Nirudha