Sleekbook Freeze when Special Recovery start
Hi!
I have purchased yesterday True Image 2013 update version.
I use Special Recovery startup on an USB key
(There is NO CD reader on the Sleekbook)
As example ; I have tried to mix many of all these special commands, but it change nothing :
[I suppose they are for the most part the same for the new version]
http://forums.mydigitallife.info/threads/25019-Acronis-True-Image-Home-…
First screen to select Acronis True Image is text screen in all cases (that is surprising).
For the Second graphic screen : no access to Text Screen Menu for selecting Screen formats with vga=ask.
I have tried to disable DMA, IRQ, ACPI, and to mix/change all, etc... but it change nothing.
...I do not know if it could exist a good "special combination setting" that could work at Startup... ?
*** The machine is an HP Sleekbook 15-b042SF ***
Same USB key on Other Machines :
The same Special Recovery startup work with no problem on other machines or Laptop.
[including with vga=ask]. The first screen is graphical and I can obtain the special text menu to select screen ; and for sure on other machines it also work with standard settings.
==> It mean : the same USB key work ok ; but NOT on the Sleekbook :o
And for sure I have tried to activate USB legacy setting for USB key : but it change nothing for the Sleekbook. I have also tested with another USB key, same problem.
You support is welcomed, thank you ;)
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From what you say, it apears the Linux kernel doesn't know how to handle the Sleekbook.
Other than say a WinPe version (requires Plus Pack) would probably work, I can only suggest that you raise a support ticket while you are in your 30 day support time.
Just so that I can picture what you see.
The Sleekbook boots and you get the - Acronis Loading........ text
But instead of getting the blue Acronis screen background with 3 menu options you just get the menu options as text.
I take it that pressing F11 when booting the from the USB stick gets you to the acronsi command line with the word QUIET.....
If you press shift+F2 or control + shift + F2 you should get to the Linux shell, from here you might be able to see what part of the kernel is failing as it boots.
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Hi!
Thank you for your answer ;)
I use the nice Acronis products since many years, I have never encountered problems up to this day.
I have applied / tested near all the possible settings in command line (for the Special Recovery startup).
On the machine that encouter the problem (HP Sleekbook 15-b042SF) with True Image 2013 Special Recovery startup on an USB key :
*** It is impossible to read the text in the Linux Shell : because the text is unreadable (like scrambled) :o
In fact because the Linux Shell seems in that case : to try to be displayed as a graphical mode :o
And it is also the same problem with "full gaphical part" : impossible to read the graphical windows.
I can only see "fixed random lines and colors" (somewhere like on a TV that cannot synchronize ; but as a fixed image)
*** Please, Do you know where is the link to put a support ticket ? :o
I think that the problem I encounter is probably a new problem that Acronis support, perhaps ignore : because it is certainly an "unknown new problem."... ?
Thank you for your help :)
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JHK,
Sign into your Acronis account and on the left side menu is the option for support.
Make sure you have registered your serial number beforehand otherwise you won't be able to select the correct problem box on the actual support page.
True Image 2013 is under 'T' in the drop down box on the support page, not under Acronis.
**edited typing error**
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Thank you for your answers ;)
The support Menu are Unclear and in my Country they do not propose support for the new Version in the Menu :o
And problem is coming from the New version 2013 because there is no graphic problem with Acronis True Image 11 Home :o
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Hello Everyone,
Thank you for your posts and your help everyone.
JHK, in order to contact our Support team please register your serial number under your Acronis web-account and you will have the option to select the product from the support wizard.
If you need additional help please let us know.
Thank you.
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