Blu-ray Backup

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I think Acronis has advertised Blu-ray backup capability since 2011 and I have never been able to make it work. In 2013 it came closer. It actually did write to the disk. And I can mount the image.
But I got two error messages in the log which suggested I look up the error code in the Acronis Knowledge Base. The numbers, 0x00040003 and 0x1D8EAB676A3F668B
were not found in said Knowledge Base so I'm not sure the backups will restore.

Furthermore I checked make disc bootable and put Acronis TI on media and System Report as well on media. None of these appear on the disc. Of course it is not bootable. I have booted other disks from the Blu-tray drive

What is most frustrating is that when I bought the 2013 upgrade I was promised email support for 30 days. I can't find a way to contact a human without paying $9.95 per incident.

Steve Paradis

ven 05/04/2013 - 17:46
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Contributions: 31
Commentaires: 1272

Hello Stephen,

Thank you for posting this question in our forum. I am happy to assist you. 

In order to contact support, you need to have registered the product, even it was a boxed version. To do this, please follow this link to the Acronis website. Log into your account and register the serial key for your product. You will find all steps in detail in this article from our knowledge base. If the product is registered, you can click on contact support. Find all steps in detail in this article from our knowledge base.

Please check the used build version of the installed True Image 2013 product. Click on the blue question mark in the upper right corner. There click in the menu the last entry - About True Image. See more detailed steps in this article from our knowlegde base.

When running MS Windows 8, I recommend to update to the latest build. The latest build is 6514. See also Update 1 for True Image 2013 by Acronis has been released. You will find more information about downloading latest build in this article from our knowledge base.

If you need additional assistance, please create a system report of the affected machine and contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.

lun 08/04/2013 - 06:43
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