After abr_cleanup.exe run, computers run installers for all programs

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Info: running version 11.0.17440
background: acronis managment server service crashed (again) leading to a complete re-install of Acronis (again). After importing the machines that were supposed to be in the management console, about half of them wouldn't connect. Doing a remote install failed, so on affected machines, i ran abr_cleanup.exe --clean, which removed acronis.
Problem: after rebooting, every time a user logs into their computer and starts a program (especially office) it pops up a window saying that "Microsoft Office Professional Hybrid 2007 is installing"... (or whatever other program they try to run). This is frustrating to do with every user on many machines.

My question is why did acronis effect so many installers, that removing it caused them to think they needed to be re-installed?

mer 24/04/2013 - 15:25
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello davidb,

Thank you for posting this question in our forum. I am happy to assist you. 

I suggest using the Microsoft FixIt for all 64-bit based Windows operating systems to uninstall the Acronis products first. See Acronis Cleanup Utility.

If you need additional assistance, please create a system report of the affected machine and contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.

ven 26/04/2013 - 07:34
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