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Acronis One-Click Backup

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Hi

I clicked on Acronis One-Click Backup desktop shortcut icon on my Windows XP Home Edition with Service Pack 3 computer. Next click on Try Now! button. Then after a few seconds The Error message says "The operation failed".

I want to know what is wrong.

Please reply back soon.

Thanks

Egan

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Hello Egan,

We will do our best to solve the issue you experience with one-click backup.

First of all can you please attach the latest log file created within the program to your next reply? Also please clarify the following:

1) Have you managed to successfully created backup archive manually, without One-Click option?

2) Have you tried to reinstall the program from the scratch? Does the issue persists?

ALSO HAVE PROBLEM RUNNING ONE-CLICK BACKUP ON MY XP PRO WITH SERVICE PACK 3. WHENEVER I CLICK ON THE ICON, GET AN INTERNAL ERROR (0X0 TAG=0X0). INSTRUCTED TO CONTACT ACRONIS SUPPORT. PLEASE HELP!

Try This:
Open Acronis True Image
Go Tools and Utilities
Click One-Click backup in Protection Tools
Make One backup
After One-click backup on the desktop work for me.

or just schedule the backup and wait till it is in the queue and when the time has PASSED for the backup to start just eject your external hard drive and then reconnect. It will show something you haven't seen before!! NOTE: you have to be able to see schedule tasks in TI to pull this off. When your backup is done you will have full control of One Click. Really this one will work!!! You may have to try it a couple of times to get the feel of what is going on. I have spent numerous days trying to fix this with no help from anyone. I thought that I have seen that type of error before then in dawned on me that the structure of the error was similar to a USB stack problem that I was having. Guess how my external hard drive is connected to my computer? If you guess USB then you are right!! That was a clue for tech team and not a slam against you all!!!

Post Scriptum

I have never seen software that has provided as many opportunities to become a "purchased Beta tester" as this one3 has. I have literally replaced every major function of this software at the direction of the TI Techs assigned to monitor this forum. Actually by proxy because I never talked to a tech (just to be fair!!)

I elected to use this software because I was so impressed with it BEFORE I migrated to Windows 7. It works great as a migrated program. Then the 30 days ran out. At that point I opted to use the Windows 7 backup. There wasn't enough flexibility with that because I am a maniac with my computer. MY fault but my use should be met regardless.

So to all of you, to include myself, that have beta tested this with your own time after paying should really ask Acronis one question. Are you really going to charge me for this?

Hello all,

Please accept my apologies for the inconvenience. We're aware about this issue and investigating it. We still need as much information about it as possible to fully reproduce and fix all the possible reasons for this error message.

Could you please check the comment from Alexander posted in this thread, collect the information and proceed with the instructions he provided. Please post your case numbers in that thread or send it to me via Private message.

Thank you for cooperation,