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Can't create/run a backup

Thread needs solution

I have been trying to setup and run a backup and I am getting very frustrated. I followed the link for troubleshooting this and it tells me that they don't have anything on it.

Here is what the details of the error are:
Operation with partition '2-0' was terminated.
Details:
Unable to create volume snapshot (0x70021)
Tag = 0xA5695862AAF8E6A0
Failed to obtain the snapshot state. (0x10C44A)
Tag = 0x14181C22EF45B09F
Already stopped. (0x9)
code = E0000004)
Tag = 0x2AACB7B2AB852AC

I hoping that someone out there can give me some advice.
Thank you in advance for your help.

0 Users found this helpful

Have you tried reinstalling TI Lite?

Have you ever had a non cloud version of True Image installed on your machine?

Could you give some details on the OS, firewall,Av software you are running and what whether you are making a complete disk image or files and folders backup.

I'd just like to confirm, you are using the Lite 2013 for cloud, rather than the full TI 2013 version?