Re-Install question regarding True Image 2013
I recently bought Acronis True Image 2013 as an upgrade from ATI 2012. I want to do a fresh re-install of Acronis. I have my license keys and was wondering can I do a fresh install of 2012 along w the Plus Pack (2012) and then install my upgrade of 2013 (along with Plus Pack of 2013) would this work?. I am installing on the same machine (and OS) as I did with the original install
- Se connecter pour poster des commentaires
First off thanks for responding, when you say "new and old serials" for the install of 2013 you mean the 2012 serial and the 2013 upgrade lic file..correct?
- Se connecter pour poster des commentaires
Tim,
What do you mean by licence file? Grover did mean the serial number of 2012 and the serial number sent to you for 2013. If you have mislayed them and you have registered your products to your Acronis account, you can download the serial numbers.txt file which will contain all your registered products.
- Se connecter pour poster des commentaires
I need some help with this same problem. I had True Image 11. Upgraded to True Image 13, and I have both the 2011 and 2013 installation disks. After a drive failure, I installed a new Win 7 OS, and am trying to reinstall Acronis. Trying to install from the 2013 installation disk, I get to a page asking me to enter the original (2011) serial. But when I do, the "next" box remains grayed-out and unavailable. If I enter the 2013 serial number, I get a message telling me that this is an upgrade version and to enter the serial from the original product. What do I do?? Only thing I can think of is to reinstall the original 2011 product, and then upgrade it again with the 2013 disk. Any suggestions?? Thanks.
- Se connecter pour poster des commentaires
You should enter the 2013 serial number when first prompted for one (using the 2013 installation file), the installation will recognize the serial number as an upgrade serial number, and then request your older version (2011) serial number to continue the install. You do not need to install 2011, just supply both serial numbers when requested. The installation will be the full retail product. If you ever need to install 2013 again, both serial numbers will still be required.
- Se connecter pour poster des commentaires
bonjour,
j'essaye de réinstaller après plantage true image 2013. Il me cherche la mise a jour fait comme si il installait et a la fin il me met un message d'erreur irrécupérable.
Qui peut m'aider??
- Se connecter pour poster des commentaires
Miche1.
Ignore the update notification, either install the original and then go to your Acronis account and download the later build or go straight to your account, download the latest build and then install.
If this fails, you will need to post here the error messages you see or what happens (for example - the installer rolls back during the install) and possibley the MSI 2013 installer log.
Make sure your antivirus and firewall are not stopping True Image from being installed and your could try installing as Admin by right clicking the installer name and selecting 'run as Admin'. Try the normal download and install first though. There have been some users who have had problems using the auto update feature with 2013.
- Se connecter pour poster des commentaires