I cannot mount images.

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 5
Commentaires: 4

I cannot mount images any more.
Windows 8.1

Message:
Cannot initialize Backup Archive Explorer. Please reinstall True Image.
Please contact Acronis support team for information on how to resolve this issue.

Details

Cannot initialize Backup Archive Explorer. Please reinstall True Image. (0x6400F8)
Tag = 0x77A5DDBA3199E2BD
Unknown status. (0x9)
code = 2)
Tag = 0x77A5DDBA3199E2BE
Impossibile trovare il file specificato (0xFFF0) (that means impossible to find the specified file)
code = 80070002)
Tag = 0xBD28FDBD64EDB8C3

mar 21/01/2014 - 19:49
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 5
Commentaires: 4

What could be happened is that:
the tib files are in a removable disk (letter F). I had not mounted that disk but another one with some different tib files. However the second disk was assigned the same letter (F). Maybe this created the problem. If this were the case, it would be a real problem, because I have several remavable disks and I cannot reinstall Acronis each time I mount a disk.

mar 21/01/2014 - 19:54