certificate error, new location, cloud not connecting

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The certificate is not valid. Probably this computer is being used from another location. Please reconnect to Acronis Cloud to update your certificate.

I have not been able to connect to the 'cloud' for 2 months. All attempts at reconnecting fail

Another error had to do with "connect to the internet with an Ethernet cable". I have wireless, why does that not work?

VanNess.Thomas1@yahoo.com

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dim 09/02/2014 - 22:28
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Hello,
Same problem for me. I think.

The event code is: Event code: 0x009800CC+0x009800CD
Event details: The certificate is not valid. Probably this computer is being used from another location. Please reconnect to Acronis Cloud to update your certificate.

Then there is:
Event details: Operation has completed with errors. 0x9F2C53C72E8BCD1F

It has been a month as well. I think it is when I updated my password. It was updated on website and on the software.
Thanks for your help.
Pierre

sam 03/05/2014 - 16:41
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Hello Pierre,

is the issue is still present? If yes, do I understand correctly that re-login in program didn't help?

Thank you.

mar 27/05/2014 - 12:47
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