Backup Failed for a Week in a Half Now ERROR: "There is a problem on the server"
For about a week and a half now every day the backup tries to run to the cloud I get the below error. The link in the error does not work and that event code cant be found anywhere. Please help so I can continue to back up my computer and use this product. If there are additional logs needed where can I find those?
There is a problem on the server. Please wait while it is being resolved.
More information about this error and solutions may be available online in the Acronis Knowledge Base.
To access the online resource manually, enter the event code at: http://kb.acronis.com/errorcode/
Event code: 0x00040017+0x00980648+0x00980412
Still getting same error. How long do we need to wait for your server error to be resolved? Why are the error codes not found in your error code database?
This solved the problem for me. I got these steps from Tech Support.
1) Stop Acronis True Image 2014.
2) Rename the folder on link C:\ProgramData\Acronis\TrueImageHome\OnlineBackup to
C:\ProgramData\Acronis\TrueImageHome\OnlineBackup_old
and
C:\ProgramData\Acronis\TrueImageHome\OnlineBackupLogCash to
C:\ProgramData\Acronis\TrueImageHome\OnlineBackupLogCash_old
3) Then, launch the software and run online backup again.
Thanks for the help that fixed it. Thank goodness for a helpful community.