Aller au contenu principal

ubuntu 8.04 and True Image

Thread needs solution

We use ATI for Linux for 1,5 years. Every 2-3 months we have the problem, that the snapapi module does not work correctly. (computername could not be read etc.)
then we contact acronis support in germany, and then we get a new snapapi module.
first we must wait many days (7-10) to get answer from the support, and then we have to compile and install the new snapapi.
I could not believe, that this is a funct. software, when i have to install an new module every 3-4 months apart from that troubles, that we have no backups for more than one week.

0 Users found this helpful

Hello Peter,

First of all, please accept our profound apologies for the difficulties you've experienced because of such big delays with the response. We'll do our best to prevent this situation from happening in future.

The thing is that Linux kernel is constantly changing and it takes some time to create a new SnapAPI modules for the particular version of the kernel. We'll surely speed up this process in the future.

Please let me know if you have any further questions, I'll be glad to help you.

Thank you.