ATI2010: Windows Desktop Search integration
What is required to activate this feature under Windows 7 64bit? Whenever I try to turn it on, I get an error: Plug-in registration failed.
What plugin? WDS is part of Win7 (and Vista) so what else do I need?
*bump again*
I opened a support ticket, I posted here, chat support isn't working. I don't know what else to do to get Acronis to answer a simple question.
Acronis, if you're going to offer only 30 days of free support, the least you can do when hammered with support calls to the point of slowing down responses is to [b]extend[/b] that free support as a courtesy. Right now, it feels like you're just trying to ignore requests until the 30 days is up.
*re-bump*
I am so regretting buying this product now. Not only won't it install at all on one of my machines, but Acronis can't be bothered to respond to support tickets. And this inquiry should be easy to answer. Sure you get 30 days of free support, but what's the point if they take over 30 days to respond!!
I will not do this mistake again. Acronis, never again.
Hello Marc,
First of all, let me apologize for the inconvenience you experienced with the product and lack of support. I'm really sorry for that. Please let me assist you with this situation.
This plug-in may fail to register due to old version of Windows Search installed on your PC. Let's try to renew it and register the plug-in again: To download, click Windows Search 4.0 Double-click on the downloaded file and follow the instructions for installation.
After that, please follow the instructions to register the plug-in:
1. To register the plug-in, choose Tools & Utilities on the sidebar. Click Search settings on the right pane and select the appropriate check box in the Desktop Search Options window. After
successful registration of the plug-in Acronis True Image Home will display the "Plug-in
registration succeeded" information window.
2. You can verify that the tib support is enabled. Right-click on the Windows Search icon in your system tray and select Windows Desktop Search Options… in the context menu. The following window appears. Make sure that the "tib://..." item is present in the Included Locations list.
To open the Indexing Options window in Windows 7, open the Control Panel and then double-click the Indexing Options icon. The Windows 7 indexing options have some differences in content and appearance, though most of the following information is applicable to Windows 7 as well.
3. Click Advanced, select the File Types tab and then make sure that the tib extension is selected and ".tib IFilter" is shown in the Filter Description field. Select Index Properties and File Contents.
4. Click OK and while the Indexing Options window is open, check that the disks where you store your tib backup archives are shown in the "Included Locations" list. If the list does not contain those disks, the tib files will not be indexed. To include the disks, click Modify and select them in the window that appears.
Give Windows Search some time for indexing all tib files on your computer's hard disks and adding the indexing information to its index database. The required time depends on the number of tib archives and the number of files they contain. After completing the indexing, the Desktop Search will be able to search files in tib backup archives. The search engines in WDS and Windows 7 have similar functionalities, though search results are presented somewhat differently.
Please let me know if the instruction resolves the issue you're experiencing. Also, feel free to ask me if anything is not clear for you, I would be glad to assist you.
Thanks,
Alexander, I don't think you read my first post properly. I have Windows 7. It already has Windows Desktop Search installed. If you follow your own link, Windows 7 is not part of the requirements. WDS 4.0 should NOT be installed on Windows 7. My question remains. How do I make this work for Windows 7?
And back to silence...
To this day, my support ticket still hasn't been answered. What's the point of getting 30 days of free support when you get nothing from it?
Hello Marc,
I'm sorry for the inconvenience and for not replying you earlier.
Unfortunately, there's on "easy" answer here. We have never experienced this issue, so we have to investigate it. I have found the case in our database and assigned it to myself. Could you please respond to the last e-mail from our engineers with the following information collected?
- Download the file;
- Run the downloaded file
The gathered information will be put in adv_report.zip in the same folder, where the AcronisInfo was saved.
Running AcronisInfo may take up to 5 minutes.
Could you please make screenshot with the error?
If you are not familiar with making screen shots, please read the below step-by-step instructions.
- Get to the window which you want to make a screen shot of;
- Hit the (Alt+)PrintScreen button on your keyboard;
- Run Paint usually available in Start\Programs\Accessories or another graphics application;
- Choose Paste command in Edit menu;
- Save the result picture in JPEG format being preferable.
Then please respond to the last e-mail, I will be able to check the case and reply back to you with the results. We will do our best to investigate the problem and provide you with a solution.
We are looking forward to hearing back from you at your earliest convenience.
Thank you.