Error Try & Decide

Thread needs solution
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Beginner
Contributions: 1
Commentaires: 2

Hello,

Running the "Try & Decide" feature for Acronis True Image 2014 (French version) always causes the following error logged in Event Viewer (Windows 7 Familial Premium SP1):
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Nom du journal :Application
Source : Application Error
Date : 11/08/2014 11:32:54
ID de l’événement :1000
Catégorie de la tâche :(100)
Niveau : Erreur
Mots clés : Classique
Utilisateur : N/A
Ordinateur : xxx
Description :
Nom de l’application défaillante TrueImageTools.exe, version : 17.0.0.6673, horodatage : 0x52f100db
Nom du module défaillant : MSVCR80.dll, version : 8.0.50727.6195, horodatage : 0x4dcddbf3
Code d’exception : 0x40000015
Décalage d’erreur : 0x000046b4
ID du processus défaillant : 0x1054
Heure de début de l’application défaillante : 0x01cfb54727f3bc53
Chemin d’accès de l’application défaillante : C:\Program Files\Acronis\TrueImageHome\TrueImageTools.exe
Chemin d’accès du module défaillant: C:\Windows\WinSxS
\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dll
ID de rapport : 78138285-213a-11e4-9f71-001636b15c95
-----
Do you have a solution ?
Thank you very much. Greetings.

lun 11/08/2014 - 10:47
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 1
Commentaires: 2

A new error occurs when opening the program Acronis True Image 2014 (TrueImage.exe) via icon of the desktop (TrueImageLauncher.exe)
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Nom du journal :Application
Source : Application Error
Date : 11/08/2014 16:17:08
ID de l’événement :1000
Catégorie de la tâche :(100)
Niveau : Erreur
Mots clés : Classique
Utilisateur : N/A
Ordinateur : xxx
Description :
Nom de l’application défaillante TrueImage.exe, version : 17.0.0.6673, horodatage : 0x52f1014a
Nom du module défaillant : ntdll.dll, version : 6.1.7601.18247, horodatage : 0x521ea91c
Code d’exception : 0xc0000005
Décalage d’erreur : 0x0003224d
ID du processus défaillant : 0x1188
Heure de début de l’application défaillante : 0x01cfb56eec2e7836
Chemin d’accès de l’application défaillante : C:\Program Files\Acronis\TrueImageHome\TrueImage.exe
Chemin d’accès du module défaillant: C:\Windows\SYSTEM32\ntdll.dll
ID de rapport : 2cf3b33c-2162-11e4-9f71-001636b15c95
-----
Thank you for your reply. Greetings.

lun 11/08/2014 - 15:27
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Hero
Contributions: 87
Commentaires: 9259
mvp

I would try to uninstall and reinstall. This type of error indicate some Windows software infrastructure problem. Did you disable any Acronis or Windows services, by any chance?

lun 11/08/2014 - 15:28
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 1
Commentaires: 2

Hello Pat L,

Thank you for your friendly help. After further research, I performed the installation file (.exe) of the product by choosing the option "Repair installation" (see https://kb.acronis.com/content/34876, section "Introduction ").

On rebooting the system, the Acronis True Image 2014 program was launched normally. The Try & Decide feature was also executed without error. Some additional tests have found that the problem seems solved.

Best regards.

mar 12/08/2014 - 13:40