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TI Home 2010 is next to useless for reliable backups

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Using build 6053 of TI Home 2010 on WIn7 Ultimate 32 bit with 3 GB ram and I have lost all confidence in Acronis. Went to look at a critical file that Acronis should of been backing up only to find none of my image backups have these files. I have been doing incremental backups with verification of the backup and no errors.

I have exclusions on the backup using *.ext (ext is file extension) as well as exclusions based on a directory name. The application is not backing up several direcortories at the root of the logical drive (not C: drive).

There are no errors in any of the log files. I have lost all confidence in Acronis and am no longer recomending any of their products to friends or clients.

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What file extension isn't TI imaging?

Are you performing a files and folders backup or a disk image?

Are you entering the exclusions globally or locally?

Its skipping entire directories not just a couple of files. Disk Image (disk and partition backup) using exclusions defined in the task. The application is not even skipping*.tib files using the default exclusions. It was also not skipping pagefile.sys unless I actually specified the path to the pagefile.sys as shown in the exlcusion list below.The attached files exclusion list (Exclusions) and a directory listing of a mounted volume E: from a complete backup (Mounted_E_BAD) and what the source directory for E drive looks like (Original_E_Drive).

Clicking on the MyDocuments is throwing an error indicating that MyDocuments refers to a unknown volume. This same error message is occurring with at least 6 directories in that volume and I have not checked the other logical partitions on the hard drive

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Be aware that Pagefile and Hyberfil.sys are not actually imaged, but a placeholder is inserted in the image file with a reference link to their original size.

I recall a problem I had much earlier on with excluding tib files and found adding them to the global Backup Options solved that problem.

Just checking, but I assume the image labelled E_BAD was not able to be assigned a mount point the same as the actual E_Drive?

What happens if instead of mounting the archive you Explore it do the missing directories re-appear?

Just for testing purposes, I would change all your local exclusions to global ones and see if that makes a difference.

Somewhere on this forum is a post from someone who had difficulty excluding one particular directory (which i think was a couple of levels from a root one), and they solved that by entering full paths.

bodgy wrote:
Be aware that Pagefile and Hyberfil.sys are not actually imaged, but a placeholder is inserted in the image file with a reference link to their original size. I recall a problem I had much earlier on with excluding tib files and found adding them to the global Backup Options solved that problem.

Well the reason why I mentioned those files and the exclusion list not working as default is that the files seemed to be occupying physical space in the total backup image.

Just checking, but I assume the image labelled E_BAD was not able to be assigned a mount point the same as the actual E_Drive?

Actually it was able to be assigned a mount point but it is missing some directories that are shown in the E_drive list. As well the MyDocuments folder in E_Bad generated an error when it was clicked on.

What happens if instead of mounting the archive you Explore it do the missing directories re-appear?

Yes they do as well MyDocuments actually has files in it.

Just for testing purposes, I would change all your local exclusions to global ones and see if that makes a difference. Somewhere on this forum is a post from someone who had difficulty excluding one particular directory (which i think was a couple of levels from a root one), and they solved that by entering full paths.

Does this mean that mounting of an image is broken and unusable in Win7 and that one should use Windows Explorer to open image files?

Far fewer users report problems using Windows Explorer to "see" inside the .tib files. I never use the mount feature, only Windows Explorer.

I have always used the mount command in the 3 or 4 versions of Acronis that I have used.

I don't have an answer to your problem, but at least we have narrowed it down to Timounter and possibly Snapman being the cause.

I have W7 Ultimate and Pro, and have no problems with mounting.

Perhaps it hasn't installed itself correctly?

I can't get 2010 to work under any circumstance. After playing around with it for 4 hours, thinking it was virus sw etc.... I finally decided to use the boot disk. After 7 GB it failed. The product does not work. I don't know if it is because I am using a 64 bit system or the share I was writing to is on windows 7. But Nothing works. File backup image etc.... I finally went back to robocopy at least my important files will be backed up. And then I guess I will try clonezilla.

Edward,

I suspect you might have had a time out problem on the network, but.....

What build of TI 2010?

Was this a full disk image?

Did you use UNC for the share? TI doesn't like mapped drives.

Do you get an Acronis or W7 error message, if so could you post it?

What type of data were you attempting to image?