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Upgrade True Image Home 11 to True Image Home 2015

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I have just upgraded to True Image Home 2015 from "my account" area after clicking upgrade from the screen.

It allowed me to purchase the upgrade to 2015. To get it installed I had to uninstall TI 11. Now, when installing 2015 it asks me to enter the serial of my previous version but it will not accept the 25 character TI 11 serial.

Can anyone advise me on how to proceed please?

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I had the same situation when I purchased acronis upgrade key. It asked me to enter a key from the previous versions. I found a key in Google to unlock acronis and activated then. Actually, you may enter any key to unlock acronis even it's already banned. Because the license server will activate the upgrade key (not a key from previous versions).

Acronis support via your Acronis account could help here.