Installer cannot continue because one of True Image tools is running. Please close the runnig tool and restart the installer.
Hi,
I am rrying to install True Image
I get:
ACRONIS
True Imgae 2015 fo PC
Installation failed
Installer cannot continue because one of True Image tools is running. Please close the runnig tool and restart the installer.
Only option is Close
I have checked and rechecked: there should be no Acronis/true Image tools on this machine. I have rebooted a couple of times. Any advice would be appreciated.
TIA
:: rainer
(Win7, 64 bit, home)

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Hi Colin,
Thanks for replying
No Ignore-option
There are no True Image services I can find, in fact True Image has not previousy been installed on this laptop.
I will try to find a cleaner.
:: rainer
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Rainer,
Don't bother with the Cleaner if no Acronis products have been installed on your PC before, it will make no difference.
Try temporarily disabling your Firewall whilst installing. Also try installing it with Admin privileges (right click on the installer file and select 'Run as Admin).
Does the installer give you a list of programs that are causing the problem - it will sometimes do this.
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I got the exact same message (including the misspelling) when I first attempted to install TI 2015. I solved it by contacting Acronis via the Chat Line, and the Tech provided me with a link to a different file. That one installed properly. Took about 5 minutes.
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