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Trying to install Acronis 2014 on my new lap top.

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On 10/26/2013 I bought "True Image 2014 Premium 3 PC Family Pack (English)" and installed it on 2 lap tops. My wife's died two days ago and I bought her another. I also got a backup DVD with the package. When I tried, several times, to install the program on the new lap top I get as far as pasting the activation code serial number and the install stops. The "next" button is not lit and I can either go back or cancel.
In "My Account" it shows I bought a license for 1 PC!!! Of course the year of support is over so I can't contact anyone. I copied the activation code in my account and pasted it in the proper place during the new install but it wont let me go any further.
Idea's please.

0 Users found this helpful

The family pack has one serial number and it is good for 3 computers.

You need to un-assign one installation from the old computer so you can use the new computer can be activated.
46966: Acronis True Image 2014: Updating to the Latest Build
43896: Acronis True Image 2014: Activation
43955: Acronis True Image 2014: Reactivating Installation