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Validate failure but backup successful on Mailbox Backup

Thread needs solution

Hello;

I get the same error every night on the Exchange mail backup. We are backing up to disk, and we rotate through 5 different external drives on a daily basis, so it's not drive specific. System backups are fine. Here are the error logs:

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Log Entry Details
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Type: Information
Date and time: 12/29/2014 8:00:02 PM
Backup plan: Weekday Exchange Mailbox Backup
Task: Incremental backup
Code: 20,250,682(0x135003A)
Module: 309
Owner:
Message:
Command 'Running backup plan 'Weekday Exchange Mailbox Backup'' is running.
--------------------
--------------------
Log Entry Details
--------------------
Type: Information
Date and time: 12/29/2014 8:00:07 PM
Backup plan: Weekday Exchange Mailbox Backup
Task: Incremental backup
Code: 20,250,682(0x135003A)
Module: 309
Owner:
Message:
Command 'Backing up' is running.
--------------------
--------------------
Log Entry Details
--------------------
Type: Information
Date and time: 12/29/2014 11:18:45 PM
Backup plan: Weekday Exchange Mailbox Backup
Task: Incremental backup
Code: 20,250,683(0x135003B)
Module: 309
Owner:
Message:
Command 'Backing up' has completed successfully.
--------------------
--------------------
Log Entry Details
--------------------
Type: Information
Date and time: 12/29/2014 11:18:45 PM
Backup plan: Weekday Exchange Mailbox Backup
Task: Incremental backup
Code: 20,250,683(0x135003B)
Module: 309
Owner:
Message:
Command 'Backing up' has completed successfully.
--------------------
--------------------
Log Entry Details
--------------------
Type: Information
Date and time: 12/29/2014 11:18:51 PM
Backup plan: Weekday Exchange Mailbox Backup
Task: Incremental backup
Code: 20,250,682(0x135003A)
Module: 309
Owner:
Message:
Command 'Replicating backups/cleaning up archives (1st location)' is running.
--------------------
--------------------
Log Entry Details
--------------------
Type: Information
Date and time: 12/29/2014 11:18:53 PM
Backup plan: Weekday Exchange Mailbox Backup
Task: Incremental backup
Code: 20,250,682(0x135003A)
Module: 309
Owner:
Message:
Command 'Validating' is running.
--------------------
--------------------
Log Entry Details
--------------------
Type: Information
Date and time: 12/29/2014 11:18:51 PM
Backup plan: Weekday Exchange Mailbox Backup
Task: Incremental backup
Code: 20,250,682(0x135003A)
Module: 309
Owner:
Message:
Command 'Replicating backups/cleaning up archives (1st location)' is running.
--------------------

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Log Entry Details
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Type: Error
Date and time: 12/29/2014 11:24:14 PM
Backup plan: Weekday Exchange Mailbox Backup
Task: Incremental backup
Code: 20,250,685(0x135003D)
Module: 309
Owner:
Message:
Command 'Validating' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields: $module : service_process_vs_32308
Message: Command 'Validating' has failed.
--------------------
Error code: 1
Module: 309
LineInfo: e083d6465b83d2
Fields: $module : service_process_vs_32308
Message: bad allocation
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0135003D+0x01350001

--------------------
--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 12/29/2014 11:24:14 PM
Backup plan: Weekday Exchange Mailbox Backup
Task: Incremental backup
Code: 20,250,685(0x135003D)
Module: 309
Owner:
Message:
Command 'Running backup plan 'Weekday Exchange Mailbox Backup'' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields: $module : mms_vs_32308
Message: Command 'Running backup plan 'Weekday Exchange Mailbox Backup'' has failed.
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dda7
Fields: $module : agent_protection_addon_vs_32308
Message: ProtectCommand: Failed to execute the command.
--------------------
Error code: 1
Module: 309
LineInfo: e083d6465b83d2
Fields: $module : service_process_vs_32308
Message: bad allocation
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0135003D+0x01330029+0x01350001

--------------------

Any assistance here would be appreciated. Thanks.

0 Users found this helpful

Today's backup failed as well. This time with additional errors. Here's the emailed log:

1 Information 12/30/2014 8:00:03 PM Command 'Running backup plan 'Weekday Exchange Mailbox Backup'' is running.
2 Information 12/30/2014 8:00:08 PM Command 'Backing up' is running.
3 Information 12/30/2014 11:17:59 PM Command 'Backing up' has completed successfully.
4 Information 12/30/2014 11:18:08 PM Command 'Replicating backups/cleaning up archives (1st location)' is running.
5 Information 12/30/2014 11:18:08 PM Command 'Replicating backups/cleaning up archives (1st location)' has completed successfully.
6 Information 12/30/2014 11:18:10 PM Command 'Validating' is running.
7 Information 12/30/2014 11:18:12 PM Archive validation has started.
8 Error 12/30/2014 11:23:28 PM A SQLite library error: 'out of memory'.
Additional info:
--------------------
Error code: 1
Module: 351
LineInfo: 2ece128281cc3a07
Fields: code : 7, extended_code : 7, $module : arx_agent_fork_vs_32308
Message: A SQLite library error: 'out of memory'.
--------------------
9 Error 12/30/2014 11:23:28 PM Command 'Validating' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields: $module : service_process_vs_32308
Message: Command 'Validating' has failed.
--------------------
Error code: 208
Module: 161
LineInfo: b320396adfe3c05
Fields: IsReturnCode : 1, $module : disk_bundle_vs_32308
Message: Failed to validate the archive.
--------------------
Error code: 110
Module: 161
LineInfo: fa6ac65d19a9786d
Fields: $module : disk_bundle_vs_32308
Message: Failed to validate archive 'BVT-DB1_ExchangeMailboxes'.
--------------------
Error code: 1060
Module: 1
LineInfo: a76a4f127d47285c
Fields: $module : disk_bundle_vs_32308
Message:
--------------------
Error code: 1
Module: 351
LineInfo: 2ece128281cc3a07
Fields: code : 7, extended_code : 7, $module : arx_agent_fork_vs_32308
Message: A SQLite library error: 'out of memory'.
--------------------
10 Error 12/30/2014 11:23:29 PM Command 'Running backup plan 'Weekday Exchange Mailbox Backup'' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields: $module : mms_vs_32308
Message: Command 'Running backup plan 'Weekday Exchange Mailbox Backup'' has failed.
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dda7
Fields: $module : agent_protection_addon_vs_32308
Message: ProtectCommand: Failed to execute the command.
--------------------
Error code: 208
Module: 161
LineInfo: b320396adfe3c05
Fields: IsReturnCode : 1, $module : disk_bundle_vs_32308
Message: Failed to validate the archive.
--------------------
Error code: 110
Module: 161
LineInfo: fa6ac65d19a9786d
Fields: $module : disk_bundle_vs_32308
Message: Failed to validate archive 'BVT-DB1_ExchangeMailboxes'.
--------------------
Error code: 1060
Module: 1
LineInfo: a76a4f127d47285c
Fields: $module : disk_bundle_vs_32308
Message:
--------------------
Error code: 1
Module: 351
LineInfo: 2ece128281cc3a07
Fields: code : 7, extended_code : 7, $module : arx_agent_fork_vs_32308
Message: A SQLite library error: 'out of memory'.
--------------------
Task 'Incremental backup' has failed on machine 'BVT-DC1.bvt.local'.

Both "bad allocation" and "out of memory" error mean that service_process running the validation consumed too much memory.
Per https://kb.acronis.com/content/38194 mailbox backup is recommended only for several selected mailboxes, not the whole server. This should not lead to crash/validation failure, however. This is not a well-known problem, so you will need to contact the support; Upgrade to the latest build (39029) is recommended , if it is caused by a bug it may be already fixed in later version.

Thank you Fedor. I will upgrade to the latest release and see how it goes from there.