I have been polite so far
But, it appears that both NSB and online backup are complete frauds. After three months of failure, no progress. I continue to get the exact same requests for logs that I have sent over and over and over. I post here and my posts are deleted. I fully expect this post to be deleted. When will it end?

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Hello Norman and Marc,
Let me clarify this situation for you.
Norman, first of all I would like to apologize for the inconvenience you experienced with our products. I understand that this process takes a long time. But we,re doing our best to collect all the information regarding NSB issues and escalate it to our Development.
At this time - we're compiling the last update for True Image Home 2010, it will be released soon. Unfortunately, we're not able to give you a time frame.
Please take a look at this thread, this is a main discussion for NSB issues.
Best regards,
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