Acronis True Image 2015 - Hot Backup of Entire System Disk from Windows 8.1 hangs - how?
Has anyone successfully created a True Image 2015 Backup of the entire Windows 8.1 System disk from Windows 8.1 whilst it is running?
I tried several times, and the Backup hung after a few seconds.
Have also tried switching off Norton Security (Firewall and Anti-Virus) - still not.
If this is possible, how?


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Enchantech,
I tried fully uninstalling True Image and re-installing. Still no.
Have you successfully created a True Image 2015 Backup of the entire Windows 8.1 System disk from the same operating system whilst it is running?
Richard Davey
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Yes, you really should have tried the repair install nonetheless, hangs are usually associated with application conflicts. If you have anti-virus running on your system make certain that TI and it's services are not blocked by such programs. Additionally, firewall applications need to be investigated as possibly blocking TI or TI processes and services from running. Below is a link/list of TI processes and services for your convenience:
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I thought that Uninstalling and Re-installing True Image was at least as good as a repair. Perhaps I am wrong.
Thanks for the list of services; I have stored it for future use.
I notice that you have not answered my earlier question:
Have you successfully created a True Image 2015 Backup of the entire Windows 8.1 System disk from the same operating system whilst it is running?
Since you have not answered, I guess you have not.
I have sent Snap API logs to Acronis for examination.
If they can identify the cause of the hang, I'll fix it.
Otherwise, we may have to accept that a Hot Backup of Windows is not going to work on my computer.
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I have created many backups of the entire Windows 8.1 Pro system disk using ATI 2015 running in Windows, without any problem.
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Thanks for your reply, some re-assurance that I might get this working.
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It is not unusual to have issues when two major backup programs are installed. Uninstall both vendors and install only one and see if you have the same issues. A cleanup is best so your system has no residue from either and then choose only one and do a single installation.
Disk Image Backup programs install deep into the registry and most usually conflict when two installed. The only type which seem to co-exist is File Only backkup which use Acrhive bits. Acronis reads used disk sectors.
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Yes, I did have EaseUS ToDo Backup installed at the same time as Acronis True Image; have now uninstalled EaseUS. Perhaps I want to clean up EaseUS.
Also, thanks for the many links below your comment.
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On Wednesday, I reset my computer to Factory Condition and tried to run a True Image "Hot" backup of Windows 8.1, which hung, as usual.
Nothing to do with EaseUS, either.
Looks like it's not going to happen.
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Richard,
I am guessing here but I see that you have Norton Security installed on your computer. I strongly suspect that Norton Security could be at fault here by not allowing one or more of the processes and services of Acronis True Image to run. I have not used Norton in many years but you should be able to set Norton to allow these processes and services to run unhindered by Norton. If you have not done so already do try to allow these functions of the Acronis app with Norton Security and see if that fixes your problem.
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I tested an Acronis True Image "Hot" Backup of the System Disk on a Factory Reset of my February 2015 Asus Desktop and it hung within seconds.
Norton Security had not been installed on the Factory Reset.
See "Test 1" in attached Test reports.
Fichier attaché | Taille |
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268596-119722.docx | 153.32 Ko |
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Richard,
I have had no issues performing a "hot" backup with True Image 2015 on all three of my Windows 8.1 systems. What is the make and model of the SSD in your computer? Acronis has a known issue with certain Crucial SSDs. An updated snapapi file can be requested from the forum moderator if that is your issue.
http://forum.acronis.com/forum/74018#comment-256742
If you purchased True Image within the last 30 days, you can get free direct support from an Acronis tech. I recommend using the live chat option.
http://www.acronis.com/en-us/support/contact-us.html
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I second Joey's comments and thanks Joey.
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